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Welcome to our ticket board. For B2BKing support, please make sure to read our FAQ and Docs here: B2BKing Docs, FAQ, and Knowledge Base

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HOW TO TROUBLESHOOT, FIX AND REPORT ISSUES. Please read our article at:https://woocommerce-b2b-plugin.com/docs/how-to-troubleshoot-fix-and-report-issues-how-to-get-help/ Read Article (Issue) VAT field is not showing at Registration Please read our article here: VAT Field at Registration Read Article (Issue) Bulk Order Form is not working or showing products Please read our article at: https://woocommerce-b2b-plugin.com/docs/faq-bulk-order-form-is-not-working-common-issues/ Read Article (Issue) Wrong prices or incorrect price or subtotal display. Please read our article at: https://woocommerce-b2b-plugin.com/docs/wrong-prices-or-incorrect-price-or-subtotal-display/ Read Article
(Issue) "No available payment or shipping methods" / Method not visible Please read our article here: No available payment or shipping methods Read Article (Issue) "You are already logged in..." message after login. Please read our article at: https://woocommerce-b2b-plugin.com/docs/faq-how-to-fix-you-are-already-logged-in-error/ Read Article (Issue) Facebook / 3rd Party App is showing B2B prices, not retail prices. Please read our article at: https://woocommerce-b2b-plugin.com/docs/facebook-3rd-party-app-integration-is-using-the-b2b-pric ... Read Article (Issue) Users see wrong content / B2C users see B2B content or prices. Please read our article at: https://woocommerce-b2b-plugin.com/docs/users-see-wrong-content-b2c-users-see-b2b-content-or-pri ... Read Article
(Issue) 404 errors when viewing My Account pages Please read our article here: Fixing 404 issues in My Account Read Article (Issue) Broken / Wrong display of "Tiered Price" or "Custom Information" tables Please read our article at: https://woocommerce-b2b-plugin.com/docs/broken-wrong-display-of-tiered-price-or-custom-informati ... Read Article FAQ: How to set up Product Visibility. Fix visibility issues. Please read our article here:  How to set up Product Visibility with B2BKing Read Article (Issue) B2BKing pages do not load - Infinite loading icon Please read our article here: B2BKING PAGES DO NOT LOAD - INFINITE LOADING ICON Read Article

Public Tickets

Anna I use braintree ACH gateway to collect ACH payments at checkout. For some reason all payments made through ach when a parent account is attempting to pay for them are failing   B2BKing Support   Updated 20 hours ago   11 Most recent comment from Anna:I updated your permissions.Yes that is the same error that I was seeing.I don't see a way to change this into sandbox mode. However, I created a discount code that allows products to run for 1 ... Daniel Recurring payments and subscriptions   MarketKing Pre-Sales Questions   Updated 21 hours ago   2 Most recent comment from WebWizards:Hi Daniel, For sellers to sell subscriptions through MarketKing, the only supported subscription plugin is WooCommerce Subscriptions - we have a special integration with it. Other subscription plugins ... Daniel Integration with Surecart   MarketKing Pre-Sales Questions   Updated 21 hours ago   2 Most recent comment from WebWizards:Hi Daniel, Thanks for getting in touch! Unfortunately, MarketKing is built on top of WooCommerce, so it won't work with SureCart as a replacement. As for Tutor LMS, there's no native integration betwe ... Vasilis B2BKing Upgrade Path from Version 3.5.0   B2BKing Pre-Sales Questions   Updated 1 week ago   2 Most recent comment from WebWizards:Hi Vasilis, Thanks for reaching out!   (1) Regarding the update: We recommend updating directly to the latest version rather than going through older versions incrementally. Your existing configurati ... akash patel Dynamic rule - cannot add multiple products or brands to discounts   B2BKing Support   Updated 1 week ago   8 Most recent comment from WebWizards:Thanks for clarifying that. Could you try using the "Search for items..." option in the dynamic rule selector? Here's a screenshot showing what I mean: https://prnt.sc/YBuj5JHd1TYr This search field s ...
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