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  Public Ticket #2757685
Bug calculating Items Subtotal in admin panel
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  • Anonymous Customer started the conversation

    In the admin panel in an open order, the "Items Subtotal" does not subtract the discount.

    From the screenshot you can see the items subtotal is 1198, the VAT is 167.72 and the Total is 1006.32. The price 1198 is the original price without the discounts applied. It should be 838.6


    Items Subtotal: 1,198.00лв. Shipping: 0.00лв. VAT: 167.72лв. Total:

    1,006.32лв.





  •  2,219
    WebWizards replied

    Hi there,

    1) For customer support, kindly please provide us with your purchase code for the plugin. To get the code, you can go to https://codecanyon.net/downloads -> Click as it's shown in this image: 0?ui=2&ik=5a46e45e67&attid=0.3&permmsgid=msg-a:r-1923782612169588203&th=1761c0675bf89b03&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-zLMjn4syMQHE8EgxICLzCEo7MY-gzbNtDXzEyXGlgWDd6b9aUEtZexm03yOgZ9BwG43TM_dt9_phxajGStl_b05qEzbxpr_RgkODtTU2sZdzVgX9lOFBZyAY&disp=emb&realattid=ii_ki5by8ks2

    -> The text file downloaded should have something like this inside: Item Purchase Code: b3e5fe72-00b0-4019-a8e2-06fb26264742

    Thank you for the help,


    2) Regarding the issue:

    - does this go away if you deactivate B2BKing?

    - is this related to TAX exemptions created by B2BKing?


    Kind regards,

    Stefan