We're experiencing an issue that you might be able to help us with. I'm not sure if the issue is caused by B2BKing's 'Shop manager' role, or the role-editing plugin we're using called Menu Editor Pro. I've attached some images below.
Users with the 'Shop manager' role are unable to edit other users, unless they have one role assigned (Customer). However, after editing the user and clicking 'Update', the 'Shop manager' is taken to a page that says "Invalid User ID".
If you read the thread, the conclusion was the following:
'I found the error. I use the plugin "Admin Menu Editor Pro", which is responsible for the malfunction. I had to set the "Shop Manager" role to leave unchanged under the Editable roles option.'
We're not very familiar with the Menu Editor Pro plugin so it's very hard to say what the issue could be.
Thank you for your quick response! Yep - That did the trick! It was a simple setting in Menu Editor Pro plugin. Worked like a charm, thank you so much for finding that ticket.
Hello!
We're experiencing an issue that you might be able to help us with. I'm not sure if the issue is caused by B2BKing's 'Shop manager' role, or the role-editing plugin we're using called Menu Editor Pro. I've attached some images below.
Users with the 'Shop manager' role are unable to edit other users, unless they have one role assigned (Customer). However, after editing the user and clicking 'Update', the 'Shop manager' is taken to a page that says "Invalid User ID".
We are working with developers to look into this issue and they have provided the following information:
https://prnt.sc/12mzdp0
https://www.phantomscreens.com/drive/plugins/admin-menu-editor-pro/readme.txt
Is this a conflict between the 'Shop manager' role and Menu Editor Pro? Would it make sense to add a new custom admin role instead?
Hi Amelia,
This issue seems identical to a ticket we've had a while ago that is public and you can read here: https://webwizards.ticksy.com//ticket/2730319/
If you read the thread, the conclusion was the following:
'I found the error. I use the plugin "Admin Menu Editor Pro", which is responsible for the malfunction. I had to set the "Shop Manager" role to leave unchanged under the Editable roles option.'
We're not very familiar with the Menu Editor Pro plugin so it's very hard to say what the issue could be.
Does the above ticket help?
Kind regards,
Stefan
Hey Stefan,
Thank you for your quick response! Yep - That did the trick! It was a simple setting in Menu Editor Pro plugin. Worked like a charm, thank you so much for finding that ticket.
Glad to hear that!
I'll be closing this ticket for now, but if I can help with anything else, let me know!
Kind regards,
Stefan