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  Public Ticket #2885613
New Customer not getting created by agent
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Comments

  • Rajesh Batra started the conversation

    In the agent dashboard. A new customer is not getting added. Please check if we need to do something to make it work.

  •  2,214
    WebWizards replied

    Hi Rajesh,

    Thank you for purchasing our plugin,


    I would suggest that you try to deactivate all other plugins except SalesKing and WooCommerce, and test whether you still get this issue.

    A possible problem that we've seen before is that there may be another plugin in the site that forces the registration to require something like ticking a "privacy policy" or "terms & conditions" checkbox, that is not allowing customer registrations without that checkbox.


    If that doesn't help or you can't identify the cause, we'd be happy to look into this directly for you. For that, we would need a backend login to your site or a staging site, so we can check.


    Kind regards,

    Stefan