1) For customer support, kindly please provide us with your purchase code for the plugin/s. To get the code, you can go to https://codecanyon.net/downloads -> Click as it's shown in this image:
-> The text file downloaded should have something like this inside: Item Purchase Code: b3e5fe72-00b0-4019-a8e2-06fb26264742
2)
Regarding your issue:
It looks like there's some kind of javascript error going on there. I would suggest to try to deactivate all other plugins in the site except WooCommerce, B2BKing and WCFM and see whether this issue still happens. You can also try to switch to the default Storefront theme to rule out a theme conflict.
We can also look directly at the issue to troubleshoot it for you - we would need a backend login to your site or staging site to be able to do this.
I have used B2B king for wholesale but when B2B king addon for wcfm is activated, the site keeps on loading while adding products in my cart.
Hi Sanjog,
Thank you for purchasing our plugins,
1) For customer support, kindly please provide us with your purchase code for the plugin/s. To get the code, you can go to https://codecanyon.net/downloads -> Click as it's shown in this image:
-> The text file downloaded should have something like this inside: Item Purchase Code: b3e5fe72-00b0-4019-a8e2-06fb26264742
2)
Regarding your issue:
It looks like there's some kind of javascript error going on there. I would suggest to try to deactivate all other plugins in the site except WooCommerce, B2BKing and WCFM and see whether this issue still happens. You can also try to switch to the default Storefront theme to rule out a theme conflict.
We can also look directly at the issue to troubleshoot it for you - we would need a backend login to your site or staging site to be able to do this.
Kind regards,
Stefan
I have tried it but the error is still there.
Do you need my website credentials?
Yes, if you can provide us with the website credentials, we would be happy to check and troubleshoot the issue.
Thank you,
Have deactivated the plugin now. You can activate it and check either add to card and other things works or not.
will send in private.
Thank you for the login,
I believe I've found the problem and I've updated the plugin in your site with a fix. Seems to have worked in my tests.
Please let me know if you see any further issues,
Kind regards,
Stefan
Thank you so much.
My issue have been solved.