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  Public Ticket #2942802
prices b2b standing also price b2c
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  • Doglife started the conversation

    Hello 
    I have installed your plugin and everything works fine apart from the price of the b2c is also in here, I have already unclicked this but still this price appears.
    How can I remove this price?
    The regular price of the b2c is here and I would like to show only the B2b price.
    Can you please help me with this? 

  •  2,229
    WebWizards replied

    Hi there,

    Thank you for purchasing our plugin,


    Generally speaking, for any product, you need to have set up a specific B2B price. Otherwise, the plugin will give the regular, B2C price.

    So for each variation, you need to enter a B2B price, otherwise it default to the general regular price.

    3076248976.png



    I opened your attachment but it is a bit unclear what the B2C price in your screenshots is, and what the rest of your setup looks like.

    It would help if you can explain: what would you expect to be seeing here instead?

    It would also help if you can share a backend login to your site or staging site so we can look at the configuration.

    5328035378.png


    Kind regards,

    Stefan

  •   Doglife replied privately
  •  2,229
    WebWizards replied

    Thank you for the details. I see in your screenshots the price should show as 10.10 but it shows as 14.50 for the variation.

    This is not correct. I believe this is most likely some kind of theme or plugin conflict in your site with another plugin that affects pricing. 

    I would recommend to please try to disable all other plugins / switch to the default storefront theme to see if the issue keeps happening. 

    We can also look into this and troubleshoot it for you directly. We would need a backend login to your site, or a staging site, to be able to test and understand what's happening.


    Kind regards,

    Stefan