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  Public Ticket #2964755
How to know if agent/customer created order?
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Comments

  •  1
    Mervin started the conversation
    January 24, 2022 at 8:57am

    Hi,

    Is there a way I can pull a custom_field that will tell me if order was done via agent or customer himself?

    I can accept answers as:
    - true/false (order via agent)
    - agent name (if agent made order, otherwise empty)

  •  1,906
    WebWizards replied
    January 24, 2022 at 11:42am

    Hi Mervin,

    Actually, yes, each order has a "salesking_order_placed_type" (order meta key) custom field:

    2655526157.png

    This can have the value of "placed_by_customer" or "placed_by_agent".



  •  1
    Mervin replied
    January 24, 2022 at 12:20pm

    Cool, thanks.

    Do you know of a way/custom code that would put following orders:

    salesking_order_placed_type = placed_by_customer
    as a custom order status? For example: on hold, or a custom one: under review

  •  1,906
    WebWizards replied
    January 24, 2022 at 4:07pm

    I think you'd need to add this code to define your new order status first:

    add_action('init', function(){
    register_post_status( 'wc-newstatus', array(
        'label'        => 'New Status',
        'public'    => true,
        'show_in_admin_all_list'    => false,
        'show_in_admin_status_list' => true, // show count All (12) , Completed (9) , Credit purchase (2) ...
        'label_count'    => _n_noop( 'New status order (%s)', 'New status order (%s)' )
    ) );
});

    Then this code to set the status when an order is placed by customer:

    add_action( 'woocommerce_checkout_order_processed', function($order_id, $posted_data, $order){
    $placed_by = get_post_meta($order_id,'salesking_order_placed_type', true);
    if ($placed_by === 'placed_by_customer'){
        $order->update_status('wc-newstatus');
        $order->save();
    }
}, 100, 3);