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  Public Ticket #2975901
Pay by Invoice option not working
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  •  2
    Waldo started the conversation

    We have a hybrid b2c and b2b site. 

    I have enabled the pay by invoice option in woocommerce as well as in b2b groups in b2bking.

    The option does not show up at checkout. What can I do?

  •  2,232
    WebWizards replied

    Hi Waldo,

    From your screenshots, the configuration seems correct,


    Something to check:

    -> In the user profile page, there is also a switch for payment methods (it overwrites the one in the groups page)

    Please check with your current user and see that it is set to "follow group rules":

    2837367058.png


    I'm also considering that it could be a plugin conflict of some kind. I'd try to disable all other plugins in the site except B2BKing and WooCommerce to see if anything changes,


    I can also look into this directly for you and try to figure it out - I'd need a backend login to your site or a staging site to be able to check.

    Kind regards,

    Stefan

  •   Waldo replied privately
  •  2,232
    WebWizards replied

    Thank you for the login,

    I think I figured out the issue. You only enabled the Invoice option for particular shipping methods:

    1343420981.png


    If shipping is selected, then the method shows:

    9693080593.png


    It's necessary to first select a shipping method (one that's enabled above). The reason it works with some groups, not with others, with some settings, not with others etc is because there's a shipping method selected by default in some configs.


    I'd love to correspond in Nederland, but unfortunately I don't know any! We're actually in Bucharest, not sure why the other location came up.


    Let me know if the above resolves it,

  •  2
    Waldo replied

    That was it!

    Amazing how things can be so simple, when one finally understands it!

    Thank you for the tremendous service! We are very pleased with the plugin. Amazing functionality and reliability. 

    Best regards....

  •  2,232
    WebWizards replied

    Thank you very much!

    Glad to hear that worked. Have a nice daysmile.png

  •   Waldo replied privately
  •  2,232
    WebWizards replied

    Hi Waldo,

    I did some tests now locally, and in your site.

    Locally, I am able to enable / disable all payment methods, including the Direct Bank Transfer method, by using B2BKing Core.


    When I am testing in your site, I can enable / disable some methods correctly, such as Ideal, or Cash on Delivery. So it's partially working. But it's not working for methods like Direct Bank Transfer - this doesn't show at all.

    I am getting the impression that there is some plugin conflict in your site. I see that by disabling the 'Mollie Payments' plugin, all methods become disabled.

    Also, I see that Bank Transfer is disabled here in Mollie Payments, which probably explains it:

    https://www.phoenixmusicpublications.com/wp-admin/admin.php?page=wc-settings&tab=mollie_settings#mollie-payments-for-woocommerce


    Kind regards,

    Stefan