Yes, the expected result is to always show products without tax.
It's not quite clear why that would happen. One possibility I am seeing: could the problem be that the exemption is only applied for Finland, and perhaps the user did not choose Finland yet when they first enter the shop? If you go to Cart, choose the country, and then go back to the product page, does that resolve it?
If you'd like, we can also look into the issue directly in your site to try and troubleshoot it. For that, we'd need a backend login to your site or a staging clone site.
Hi I have tried all possible scenarios with tax exemption. Only way to get products without tax is if I choose show tax in cart.
Which is not the correct way for export as my VAT country is Sweden.
There aren’t so many parameters to choose from.
I’m testing this by changing the customer country on the account address.
I have 2 tax exemptions, one for Swedish customer where I show the tax in the cart. The other one for Finnish customers where tax should never be shown.
'Show Tax in Cart' = 'Yes' actually uses a very different mechanism than Show Tax in Cart = 'No'.
The first one only filters price display settings, whereas the second one actually sets the current user session as fully Tax Exempt. The 2 have very different mechanisms and pathways.
Perhaps I may know what the issue is.
Please try to go to B2BKing -> Settings -> Other and DISABLE 'Different delivery country for VAT exemption'.
If that setting is enabled, it would explain the issue.
I believe you mentioned this is working in Cart, but not in product pages?
Perhaps a plugin in your site, or your theme, displays prices in a way that doesn't account for tax. Have you tried switching to the default Storefront theme? Have you tried deactivating all other plugins in the site?
Hi when using the tax exemption rule with option pay tax in cart set to No.
The products are still shown with tax, but in cart no tax i applied.
When set to Yes, no tax is shown on product but as total in cart.
I expect the tax exemption to always show products without Tax, is this not the supposed function?
regards
Urho
Hi Urho,
Yes, the expected result is to always show products without tax.
It's not quite clear why that would happen. One possibility I am seeing: could the problem be that the exemption is only applied for Finland, and perhaps the user did not choose Finland yet when they first enter the shop? If you go to Cart, choose the country, and then go back to the product page, does that resolve it?
If you'd like, we can also look into the issue directly in your site to try and troubleshoot it. For that, we'd need a backend login to your site or a staging clone site.
Kind regards,
Stefan
Hi I have tried all possible scenarios with tax exemption. Only way to get products without tax is if I choose show tax in cart.
Which is not the correct way for export as my VAT country is Sweden.
There aren’t so many parameters to choose from.
I’m testing this by changing the customer country on the account address.
I have 2 tax exemptions, one for Swedish customer where I show the tax in the cart. The other one for Finnish customers where tax should never be shown.
These are all B2B customers.
'Show Tax in Cart' = 'Yes' actually uses a very different mechanism than Show Tax in Cart = 'No'.
The first one only filters price display settings, whereas the second one actually sets the current user session as fully Tax Exempt. The 2 have very different mechanisms and pathways.
Perhaps I may know what the issue is.
Please try to go to B2BKing -> Settings -> Other and DISABLE 'Different delivery country for VAT exemption'.
If that setting is enabled, it would explain the issue.
The option was already disabled, I tried enabling and diabling without any change.
So it seems that the option fully tax exempt doesn't work. When you say it sets a session to Tax Exempt.
Is this through a cookie? Maybe the session parameter is not set?
The tax exemption is done by calling
I believe you mentioned this is working in Cart, but not in product pages?
Perhaps a plugin in your site, or your theme, displays prices in a way that doesn't account for tax. Have you tried switching to the default Storefront theme? Have you tried deactivating all other plugins in the site?
I'd be curious to also see your settings in the WooCommerce -> Settings -> Tax page. We recommend the settings configuration here: https://woocommerce-b2b-plugin.com/docs/how-to-display-prices-excluding-tax-for-b2b-users-and-including-tax-for-b2c-users/