Hi there,

Thank you for purchasing our plugin!

I watched your video - the configuration seems correct - I am not sure also what the problem there is. I wonder if it could be some kind of plugin conflict at some point during when the order is processed.

Can you please share a backend login to your staging site with us? 

I would like to look into it directly and get this resolved for you as soon as possible.

Kind regards,

Stefan

Thank you for the login,

2) From what I can see this is a caching problem - WP Rocket caches the dashboard and the even though the user is logged out, the dashboard is still shown.

I have excluded the dashboard in WP Rocket settings: https://staging.shabasguruji.com/wp-admin/options-general.php?page=wprocket#advanced_cache

It seems resolved in my tests now, but let me know if you still see any issues,

1) I placed a test order now, and I can see it for the user Akshaybade = 20%

I also see it for the user Swati Bade:

About the calculation, I want to give you more details about how it works:

A)599 order total  => 490.98 without tax

20%* 490.98 = 98.20 for the user akshaybade

B) 20%*98.20 for the parent user swati bade = 19.64

"sometimes commission not reflected in agent dashboard..."

When you set the link with ?affid, this will set a cookie in the browser named 'salesking_affiliate_cookie'.

But sometimes I am testing and this is not set for some reason - I am not sure why - maybe because of caching as well.

I will try to test this further and get back to you.