Last thursday, in connection with the installation of both Mailchimp-plugin and updating the b2bking plugin, we suddenly lost 2 of our B2B Groups! They were totally gone and deleted - not even present in the deleted items.
It was quite a nightmare to restablish, but its ok now. My questions is, if you can explain any reason (other than manually delete them) why groups suddenly can disapper?
I understand only groups got deleted and nothing else?
There is only 1 mechanism in the B2BKing Core plugin I'm aware of that could do that, and that should send items to trash, not delete them completely. Either way, I'm considering that may have malfunctioned.
I now pushed an update for the free B2BKing Core plugin that removes that function completely - I don't know if that's it, but if so, then it shouldn't happen again. I recommend you update the B2BKing Core plugin to the latest 4.2.32 version.
And yea, it was totally deleted and not even in trash. Nothing else was deleted. And I can 100% say it wasn’t deleted manually (and then removed from trash)
I will install the new version.
Thanks again for a great product and always great service.
Hi,
Last thursday, in connection with the installation of both Mailchimp-plugin and updating the b2bking plugin, we suddenly lost 2 of our B2B Groups! They were totally gone and deleted - not even present in the deleted items.
It was quite a nightmare to restablish, but its ok now. My questions is, if you can explain any reason (other than manually delete them) why groups suddenly can disapper?
Hi Nicolai,
Sorry to hear that, this seems highly unusual,
I understand only groups got deleted and nothing else?
There is only 1 mechanism in the B2BKing Core plugin I'm aware of that could do that, and that should send items to trash, not delete them completely. Either way, I'm considering that may have malfunctioned.
I now pushed an update for the free B2BKing Core plugin that removes that function completely - I don't know if that's it, but if so, then it shouldn't happen again. I recommend you update the B2BKing Core plugin to the latest 4.2.32 version.
Kind regards,
Stefan
Thank you for your reply. It is quite a mystery…
And yea, it was totally deleted and not even in trash. Nothing else was deleted. And I can 100% say it wasn’t deleted manually (and then removed from trash)
I will install the new version.
Thanks again for a great product and always great service.