Okay
  Public Ticket #3187408
reinstall
Closed

Comments

  •  2
    Celina started the conversation

    Hi, there:

    This is Celina. I would like to reset my wordpress site. If I deleted the plug in, May I able to reinstall it?


    Best

  •  2,218
    WebWizards replied

    Hello Celina,

    Thank you for purchasing our plugin!


    Sure, it's fine to delete the plugin and re-install it - there would be no issue with your license.

    You can delete/install the plugin any number of times - you can also change the website domain (URL) if you want (you can deactivate a domain, and then reactivate a different domain).


    Kind regards,

    Stefan

  •  2
    Celina replied

    Thank you :)

    Happy holiday!

  •   Celina replied privately
  •  2,218
    WebWizards replied

    Hi Celina,


    I am not sure what it could be, but I'd be happy to check it directly if you'd like.


    Could you share a backend login to the site or to a staging clone site with us? That way I can look into the configuration and troubleshoot it. 


    Kind regards,

    Stefan

  •   Celina replied privately
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  •   Celina replied privately