I am testing the vendor experience of adding a new product from the vendor dashboard > products and clicking the add new product. However everything is skewed and unusable. I have tried it in two different browsers with the same result.
You are a genius, I am using the Woodmart theme. I didn't disable any site plugins but did switch to Storefront theme as you suggested and it solved the problem. The vendor > add new product now looks perfect.
I will contact Woodmart and inform them, hope its a quick and easy fix.
I believe it is related to this setting: Woodmart Theme Settings -> Shop -> Frequently Bought Together - if you disable it, it should solve the problem.
We are already discussing this with Woodmart and they have assured us they are releasing a hotfix very soon, so it should be solved soon.
Hi,
I am testing the vendor experience of adding a new product from the vendor dashboard > products and clicking the add new product. However everything is skewed and unusable. I have tried it in two different browsers with the same result.
Is this a bug? or is it a simple setting issue?
Many thanks in advance
Kind regards
David
Attached files: Vendor add new product.jpg
Hi David,
Thank you for getting in touch,
There is likely some kind of error there. Usually when we see that it's either a plugin or theme conflict.
-> Do you have the Woodmart theme by any chance? We are aware of an issue there and we are discussing a fix with them,
I would suggest to try and deactivate all site plugins and switch to the Storefront theme. I think that may help you identify where the conflict is.
Kind regards,
Stefan
Hi Stefan,
Thank you for your prompt reply.
You are a genius, I am using the Woodmart theme. I didn't disable any site plugins but did switch to Storefront theme as you suggested and it solved the problem. The vendor > add new product now looks perfect.
I will contact Woodmart and inform them, hope its a quick and easy fix.
Many thanks.
Kind regards,
David
Thank you for getting back to me!
I believe it is related to this setting: Woodmart Theme Settings -> Shop -> Frequently Bought Together - if you disable it, it should solve the problem.
We are already discussing this with Woodmart and they have assured us they are releasing a hotfix very soon, so it should be solved soon.
Thank you once again Stefan.
As you suggested, I disabled Frequently Bought Together and problem solved.
For now I can at least experiment with adding a new product as a Vendor while the issue is being solved.
Thank you for the update!
Have a nice weekend, and if I can help with anything, let me know!
Thanks you so much, I understand, thanks you again for your help 🤝