i get a failed view page as the post isnt created for the customer when they start a conversation also i wanted it to send an email to a specific address when someone makes a conversation
It may be a permalinks refresh issue. If so, it could be solved by trying the following:
- Please try to go to WooCommerce -> Settings -> Advanced, and click on 'Save changes' (no settings changes needed). This can usually help refresh links,
Hopefully this can solve it. If not, would you be able to share a backend login to the site / staging site with us? We'd like to look into it directly to get this resolved for you as soon as possible,
also i wanted it to send an email to a specific address when someone makes a conversation
By default, the website admin will be notified at the wordpress admin email address. If you would like, you can change that address, by adding a PHP code snippet to your site:
I checked the site and it seems the issue has to do with the my account page also being the site's homepage. Our plugin's permalinks structure does not support this,
i get a failed view page as the post isnt created for the customer when they start a conversation also i wanted it to send an email to a specific address when someone makes a conversation
then i click view conversation
it even creates the same nothing found error
Hi Clayton,
Thank you for purchasing our plugin,
It may be a permalinks refresh issue. If so, it could be solved by trying the following:
- Please try to go to WooCommerce -> Settings -> Advanced, and click on 'Save changes' (no settings changes needed). This can usually help refresh links,
Hopefully this can solve it. If not, would you be able to share a backend login to the site / staging site with us? We'd like to look into it directly to get this resolved for you as soon as possible,
also i wanted it to send an email to a specific address when someone makes a conversation
By default, the website admin will be notified at the wordpress admin email address. If you would like, you can change that address, by adding a PHP code snippet to your site:
add_filter('b2bking_recipient_new_message', function($recipient, $conversationid){ return '[email protected]'; }, 10, 2);(in this example, [email protected] would receive the conversation notifications)
A PHP snippet can be added to functions.php, or by following our guide here: https://woocommerce-b2b-plugin.com/docs/how-to-add-a-snippet-php-or-js/
Kind regards,
Stefan
Thank you,
I am not sure what the login link is,
I tried going to http://allycatpurchaseportal.com.au/ , but it redirects me to disableit.com.au
If I try to login on disableit.com.au, it says the password is incorrect.
Can you please clarify?
Thank you,
I checked the site and it seems the issue has to do with the my account page also being the site's homepage. Our plugin's permalinks structure does not support this,
I went here https://allycatpurchaseportal.com.au/panel/wp-admin/options-reading.php and I set a different homepage than 'my account'. I believe that resolves the issue and now I can open conversations without getting that error,
thanks i originally had it like that because i didnt have a force login so i set it as the "home" page but since the plugin does that for me thanks