Okay
  Public Ticket #3362331
Conversation Dosnt Create the Post
Closed

Comments

  •  3
    Clayton Young started the conversation

    i get a failed view page as the post isnt created for the customer when they start a conversation also i wanted it to send an email to a specific address when someone makes a conversation

    7372402692.png

    then i click view conversation

    9587893454.png
    2560694503.png

    it even creates the same nothing found error


  •  2,619
    WebWizards replied

    Hi Clayton,

    Thank you for purchasing our plugin,


    It may be a permalinks refresh issue. If so, it could be solved by trying the following:

    - Please try to go to WooCommerce -> Settings -> Advanced, and click on 'Save changes' (no settings changes needed). This can usually help refresh links,


    Hopefully this can solve it. If not, would you be able to share a backend login to the site / staging site with us? We'd like to look into it directly to get this resolved for you as soon as possible,


    also i wanted it to send an email to a specific address when someone makes a conversation

    By default, the website admin will be notified at the wordpress admin email address. If you would like, you can change that address, by adding a PHP code snippet to your site:

    add_filter('b2bking_recipient_new_message', function($recipient, $conversationid){
        return '[email protected]';
    }, 10, 2); 

    (in this example, [email protected] would receive the conversation notifications)

    A PHP snippet can be added to functions.php, or by following our guide here: https://woocommerce-b2b-plugin.com/docs/how-to-add-a-snippet-php-or-js/


    Kind regards,

    Stefan

  •   Clayton Young replied privately
  •  2,619
    WebWizards replied

    Thank you,

    I am not sure what the login link is,

    I tried going to http://allycatpurchaseportal.com.au/ , but it redirects me to disableit.com.au

    If I try to login on disableit.com.au, it says the password is incorrect.


    Can you please clarify?

  •   Clayton Young replied privately
  •  2,619
    WebWizards replied

    Thank you,


    I checked the site and it seems the issue has to do with the my account page also being the site's homepage. Our plugin's permalinks structure does not support this,


    I went here https://allycatpurchaseportal.com.au/panel/wp-admin/options-reading.php and I set a different homepage than 'my account'. I believe that resolves the issue and now I can open conversations without getting that error,

  •  3
    Clayton Young replied

    thanks i originally had it like that because i didnt have a force login so i set it as the "home" page but since the plugin does that for me thanks