Okay
  Public Ticket #3364360
Registration Fields
Closed

Comments

  •  1
    Cristiano started the conversation

    Hello, 

    I have an issue with registration fields: if I edit the fields, add new ones, rename registration roles etc... nothing changes in reality. 

    I am using a separated login/registration page for login, with your shortcodes, and it works. 

    Looking forward to your support, thanks.

    Cristiano

  •  2,218
    WebWizards replied

    Hi Cristiano,

    Thank you for purchasing our plugin,

    "I have an issue with registration fields: if I edit the fields, add new ones, rename registration roles etc... nothing changes in reality."

    It sounds to me like there is likely a cache issue on your site. You may have a cache plugin, or perhaps a cache that is enabled via your hosting, causing this. 

    A cache is a snapshot of the page at a certain time - users see the snapshot instead of the real live page (this increases site speed). Our plugin does not add this directly.

    I suggest trying to see if you have any 'Clear Cache' button on your site. It's also common this is configured via your hosting / cPanel.


    We are also happy to look into it directly on your site if you would like, to troubleshoot and try to resolve the issue. For that, we would need a backend login to the site or to a staging clone site we can work on,


    Kind regards,

    Stefan

  •  1
    Cristiano replied

    Thanks a lot for the support, I solved the problem.