Hello, I have a question about the offers. When I enter the customer's email address, the offer does not appear in his account. I also need to tick his customer group so he can see the offer. The question is if the other members of that customer group can then see the offer or if the email address limits the selection. Goal: I want to make an offer to only one customer (only one email address). Even if I don't know to which customer group he belongs.
The question is if the other members of that customer group can then see the offer or if the email address limits the selection
In this case, it does not limit the selection - other members of the group can also see the offer.
To solve this, please enter the username, not the email address. The email address only works to email the offer to a user without an account on your website.
For users with an account, you must enter the username - you can choose it from the dropdown:
Hello, I have a question about the offers. When I enter the customer's email address, the offer does not appear in his account. I also need to tick his customer group so he can see the offer. The question is if the other members of that customer group can then see the offer or if the email address limits the selection. Goal: I want to make an offer to only one customer (only one email address). Even if I don't know to which customer group he belongs.
Translated with DeepL
Hello Wolfgang,
The question is if the other members of that customer group can then see the offer or if the email address limits the selection
In this case, it does not limit the selection - other members of the group can also see the offer.
To solve this, please enter the username, not the email address. The email address only works to email the offer to a user without an account on your website.
For users with an account, you must enter the username - you can choose it from the dropdown:
Kind regards,
Stefan
ok - that works! Thank you!