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  Public Ticket #3392771
Product Visibility & Plugins Not being Compatible
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Comments

  • Casey started the conversation

    I have some items that need to be seen by wholesale customers only.

    I have some items that need to be seen by public and wholesale customers.


    Write now if you don't sign in you don't see any items.

    I deactivate B2Bcore; All Items show up.  I activate B2Bcore; All items disappear.


    I have went through this page and no help.

    https://pluginever.com/how-to-fix-woocommerce-products-not-displaying/

  •  2,285
    WebWizards replied

    Hi Casey,

    Thank you for purchasing our plugin,


    It seems to me like there may be a misconfiguration of the product visibility feature of B2BKing. Normally we advise to follow our guide here: https://woocommerce-b2b-plugin.com/docs/faq-product-visibility-is-not-working-how-to-set-up-product-visibility/


    I would suggest you take these steps now:


    1) Enable product visibility

    Go to B2BKing->Settings->Access Restriction and disable the "All products visible" setting. It should look like this:

    image-1-1024x219.png
    2) Set all categories to be visible:

    Go to B2BKing->Tools->Bulk Editor and choose "All categories visible to all groups" and click on 'Set all categories':

    image-7-1024x300.png

    Now all products should be visible to all users. You can now go to each category or product category and disable it for logged out users where needed.



    If you run into any issue, we are also happy to configure this for you directly on your site. We would need a backend login to the site or to a staging clone site,


    Kind regards,

    Stefan

  • Casey replied

    Neither of these listed fixes worked. I really think there is a plugin incompatibility.  I deactivate Pro and I can see all of my items without being signed in.   I need some items to be hidden to retail customers and customer that are not logged in.


    Other Plugins I am using  WooCommerce Wholesale Prices, WPBakery Page Builder

  •  2,285
    WebWizards replied

    I am not aware of any conflict with the 2 plugins you mentioned,


    If you go to edit any product via the site's backend, and scroll down to the visibility area, what do you see here?

    8252485158.png

    Here you can see a list of groups / users that have access to the product, according to your current configuration.

    If 'Guest Users (Logged Out)' is not in the list, then there's some misconfiguration - for example the product is part of a category that is hidden. 


    You can also change each product to manual and set its visibility directly instead of using category visibility:

    6012205546.png


    We can also review your configuration directly if you would like, 


    Kind regards,

    Stefan