B2BKing is intermittently crashing the whole website when trying to load in the backend. I am getting the "critical error" screen when trying to load up the B2BKing Dashboard. I have updated to the latest B2BKing Version, so this is isn't the problem.
The only recent changes I have made is by adding one more dynamic pricing rule (I already had one already set which is will working fine, then I added a second).
Could this be the problem? Could adding a second dynamic pricing rule cause the whole backend of the website to crash randomly?
Are there any other recommended changes I should be making?
From what you described, it might be caused by dashboard data caching - it would also explain why it happens intermittently, since this cache is refreshed around every 25 minutes.
Please try adding this PHP code snippet to your site:
We would need an administrator-level login, as we may need to take various troubleshooting steps: installing debug plugins, checking the database, debug log, code tests, etc.
I understand it's sensitive to share access to the site backend that way. Sometimes customers prefer to share access to a staging clone site with us, rather than the actual site. Many hosting companies also have a feature (in cpanel, hosting management, etc) to easily create a staging copy site.
Hello
B2BKing is intermittently crashing the whole website when trying to load in the backend. I am getting the "critical error" screen when trying to load up the B2BKing Dashboard. I have updated to the latest B2BKing Version, so this is isn't the problem.
The only recent changes I have made is by adding one more dynamic pricing rule (I already had one already set which is will working fine, then I added a second).
Could this be the problem? Could adding a second dynamic pricing rule cause the whole backend of the website to crash randomly?
Are there any other recommended changes I should be making?
Thanks
Matt
Hello Matthew,
From what you described, it might be caused by dashboard data caching - it would also explain why it happens intermittently, since this cache is refreshed around every 25 minutes.
Please try adding this PHP code snippet to your site:
add_filter('b2bking_cache_time_setting', function($time){ return 1600000; }, 10, 1);(can be added to functions.php or any snippets plugin).
If that's the issue, it should solve it.
We can also check the problem directly if you are able to share a backend login to the site with us.
Kind regards,
Stefan
Yes, it should be set to "run the snippet everywhere".
We would need an administrator-level login, as we may need to take various troubleshooting steps: installing debug plugins, checking the database, debug log, code tests, etc.
I understand it's sensitive to share access to the site backend that way. Sometimes customers prefer to share access to a staging clone site with us, rather than the actual site. Many hosting companies also have a feature (in cpanel, hosting management, etc) to easily create a staging copy site.