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  Public Ticket #3527626
Invoice not sending
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Comments

  •  2
    Alexander started the conversation

    When I create an order using the invoice gateway I get an email that says

    "Thanks for your order. It’s on-hold until we confirm that payment has been received.

    Thank you for ordering, you will soon receive an invoice."

    but I don't get any invoices after that email is received why is this and how can i go about fixing something like this 

    I can give access to the site so you can look into it if needed but I'm just confused as to why this invoice is not being received 

  •  2,218
    WebWizards replied

    Hi Alexander,

    The invoice there is not sent automatically by B2BKing, as each shop might want to handle this differently. (e.g. some shops might want to create a manual invoice and send it to customers, or confirm order details first, etc.)


    Are you looking to have an invoice sent automatically?

    That is possible by following the guide here: https://woocommerce-b2b-plugin.com/docs/invoice-payment-gateway/#1-toc-title


    Let me know if that can solve it or if you need assistance with configuring this. I can set it up for you if you'd like - I would need site backend access.

    Kind regards,

    Stefan