Hellou there, when using the Custom Quote request, if a customer places an order for multiple items it combines all items as one at checkout and tallies up a total quantity of 1 with a list of all items as one item. Is there a way to make this show as individual line items as per a standard order? If orders are large this is not suitable as this isn’t clear for both the customer and the seller. This causes a huge problem when integrating with the ERP system. Looking forward to your response. Thank you
At the moment, our plugin only has this solution with an offer being a single combined item.
I understand this can create an integration issue with the ERP. We would like to add a new option here to also have a different mechanism that treats each product individually.
Please give us a little time to assess this and see how feasible it is for us to develop a new option here. We would like to try and add this new option in the next few weeks if possible.
I am not sure how urgent this is for your integration. I am marking this ticket as pending in the meantime, until our team can look into this in more detail,
I wanted to ask how the work on the ticket is going? Theme is very important to me and the lack of this key functionality prevents me from completing the project. I will be grateful for your urgent attention to this matter.
We have been working on developing a product-based option for offers. This is almost ready. I am trying to send this to you until the end of this coming week.
I will get back to you here later this week with a plugin update,
This has been solved through the following settings in B2BKing -> Settings -> Other:
When this is enabled, offers use the actual products within the offer:
In other words, there is the main "offer" product (here named "custom"), but also each actual product. So the order actually contains the respective products within the offer, and should sync correctly with an ERP or other 3rd party tool.
It might help if you can give us more details about the specific issue you're having.
Hellou there, when using the Custom Quote request, if a customer places an order for multiple items it combines all items as one at checkout and tallies up a total quantity of 1 with a list of all items as one item. Is there a way to make this show as individual line items as per a standard order? If orders are large this is not suitable as this isn’t clear for both the customer and the seller. This causes a huge problem when integrating with the ERP system. Looking forward to your response. Thank you
Hello Lukasz,
Thank you for purchasing our plugin,
At the moment, our plugin only has this solution with an offer being a single combined item.
I understand this can create an integration issue with the ERP. We would like to add a new option here to also have a different mechanism that treats each product individually.
Please give us a little time to assess this and see how feasible it is for us to develop a new option here. We would like to try and add this new option in the next few weeks if possible.
I am not sure how urgent this is for your integration. I am marking this ticket as pending in the meantime, until our team can look into this in more detail,
Kind regards,
Stefan
Thank you very much for your answer. The project is very important to me and I will be grateful for your quick response. Kind regards, Łukasz
Hello
I wanted to ask how the work on the ticket is going? Theme is very important to me and the lack of this key functionality prevents me from completing the project. I will be grateful for your urgent attention to this matter.
Kind regards,
Łukasz
Hello Łukasz,
Thank you for your patience on this,
We have been working on developing a product-based option for offers. This is almost ready. I am trying to send this to you until the end of this coming week.
I will get back to you here later this week with a plugin update,
Kind regards,
Stefan
Hi,
I have the same issue as the one raised here. Is this solved?
Hi there,
This has been solved through the following settings in B2BKing -> Settings -> Other:
When this is enabled, offers use the actual products within the offer:
In other words, there is the main "offer" product (here named "custom"), but also each actual product. So the order actually contains the respective products within the offer, and should sync correctly with an ERP or other 3rd party tool.
It might help if you can give us more details about the specific issue you're having.