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  Public Ticket #3569390
Error displaying parts of dashboard
Closed

Comments

  •  1
    Annalisa started the conversation
    January 25, 2024 at 9:38am

    Hello everyone.
    Once you configure the plugin and access the agents dashboard, you can't see the various individual parts (messages, my clients, etc)

    It redirects me to a non-existent page complete with a warning "This page does not appear to exist."

    The directories have all the appropriate php files in them.
    What can be done?

  •  1,906
    WebWizards replied
    January 25, 2024 at 6:31pm

    Hello Annalisa,

    Thank you for purchasing our plugin,


    For support, kindly please share your license key / code with us:

    To get your key:

    - If you purchased on KingsPlugins.com - Where is my KingsPlugins license key?

    - If you purchased on CodeCanyon (Envato/ThemeForest): Where is my Envato purchase code?


    Regarding your question:

    It's possible that the site is using an incompatible setting for permalinks. Please go to your site's backend, to Settings -> Permalinks, and set it to "Post name", then save settings.

    6304725577.png

    Let me know if that can help solve it,


    Kind regards,

    Stefan

  •  1
    Annalisa replied
    January 31, 2024 at 8:38am


    Hi, unfortunately the site was made by a third party and they do not share the required codes with us. 

    However, I was able to fix the problem thanks to your directions.

    Thank you very much!