We are trying to buy the B2BKing module from https://woocommerce-b2b-plugin.com/, but we are unable to make the payment. We tried with two credit cards, we switched browsers, several times, we authorized the payment, but every time we get an error that the payment may not have been completed.
Thank you for considering our plugin and I'm very sorry to hear about the payment issue,
We work with Paddle.com for payment processing. I am not entirely sure what the problem is, it sounds like their algorithm either ran into an issue or incorrectly targeted your IP.
A few suggestions:
1. If you have PayPal, Google Pay, or Apple Pay, it would probably be easiest to purchase through one of those.
You can find the options here during checkout:
For Apple Pay, you need to open the page with the Safari browser / iPhone.
2. Regarding card payment, some things to check:
- If you have any pop-up blocker in your browser / device, please turn it off before paying.
- If you have any VPN, it may help to disconnect it before paying.
- It could help to try it with a different device and / or different WiFi or 4G connection. It could be that you have some kind of firewall, in which case a different device might help.
I will also now reach out to paddle.com to see if they have any suggestion or can tell us more about the issue, but usually it takes a few days for them to get back to us.
We tried to make the payment today as well, but we were unable to complete it. We encounter the same connectivity error. We wanted to ask you if it is possible to pay by bank transfer. Thank you!
You can use the above link for payment. After purchasing, we will have to manually activate your account (as our normal automatic system cannot be used), there will be a slight delay of maybe an hour, but I will try to do that as quickly as possible.
Hello,
We are trying to buy the B2BKing module from https://woocommerce-b2b-plugin.com/, but we are unable to make the payment. We tried with two credit cards, we switched browsers, several times, we authorized the payment, but every time we get an error that the payment may not have been completed.
Can you help us?
Thank you!
Hello Givan,
Thank you for considering our plugin and I'm very sorry to hear about the payment issue,
We work with Paddle.com for payment processing. I am not entirely sure what the problem is, it sounds like their algorithm either ran into an issue or incorrectly targeted your IP.
A few suggestions:
1. If you have PayPal, Google Pay, or Apple Pay, it would probably be easiest to purchase through one of those.
You can find the options here during checkout:
For Apple Pay, you need to open the page with the Safari browser / iPhone.
2. Regarding card payment, some things to check:
- If you have any pop-up blocker in your browser / device, please turn it off before paying.
- If you have any VPN, it may help to disconnect it before paying.
- It could help to try it with a different device and / or different WiFi or 4G connection. It could be that you have some kind of firewall, in which case a different device might help.
I will also now reach out to paddle.com to see if they have any suggestion or can tell us more about the issue, but usually it takes a few days for them to get back to us.
Kind regards,
Stefan
We tried to make the payment today as well, but we were unable to complete it. We encounter the same connectivity error. We wanted to ask you if it is possible to pay by bank transfer. Thank you!
Hi Givan,
Another option would be to pay through our company's PayPal account - it also accepts debit or credit cards.
I created an invoice for B2BKing Startup Annual here:
https://www.paypal.com/invoice/p/#22W8DGFT8Y9M3RCV
You can use the above link for payment. After purchasing, we will have to manually activate your account (as our normal automatic system cannot be used), there will be a slight delay of maybe an hour, but I will try to do that as quickly as possible.
We have received your payment and I have manually activated the account.
Thank you for purchasing!
Please now head on to https://kingsplugins.com/my-account/downloads-licenses/ in order to download the plugin and find your license details there.
Thank you for your help!