When a vendor cancels their subscription, they are supposed to be moved from their vendor group to free listing but this is not happening. I have it set to do so (please see screenshot in attachments) I even noticed that a vendor removed their bank account details in their customer account and I know this is not technically canceling but we were unable to deduct the following month subscription.
Also, when a vendor cancels or payment for subscription fails, customers are still able to purchase their services. How can we automatically draft these providers services if this happens.
I have now added a code snippet to your site which should make it so that the products of vendors in the 'free listing' group cannot be purchased.
Regarding why it did not work to move the user to the free listing group: I think what likely happened is that the order id was not connected to the correct subscription.
I made a plugin update now on your site that I believe should help prevent this from happening in the future for new subscriptions. If you can let me know the specific subscription for which you saw the issue, I can check in more detail.
The only problem now is that all the free listings have disappeared. Can you re adjust the PHP snippet that their page is still visible but they products are unavailable. Thank you.
Hi guys.
When a vendor cancels their subscription, they are supposed to be moved from their vendor group to free listing but this is not happening. I have it set to do so (please see screenshot in attachments) I even noticed that a vendor removed their bank account details in their customer account and I know this is not technically canceling but we were unable to deduct the following month subscription.
Also, when a vendor cancels or payment for subscription fails, customers are still able to purchase their services. How can we automatically draft these providers services if this happens.
Thank you.
Attached files: Vendor to free listing.png
Hi Anthony,
I have now added a code snippet to your site which should make it so that the products of vendors in the 'free listing' group cannot be purchased.
Regarding why it did not work to move the user to the free listing group: I think what likely happened is that the order id was not connected to the correct subscription.
I made a plugin update now on your site that I believe should help prevent this from happening in the future for new subscriptions. If you can let me know the specific subscription for which you saw the issue, I can check in more detail.
Kind regards,
Stefan
Hi guys.
The only problem now is that all the free listings have disappeared. Can you re adjust the PHP snippet that their page is still visible but they products are unavailable. Thank you.
Certainly, we can make that change. I have now edited the snippet so it does not apply to the vendor store page.
For future reference, it's the snippet here: https://flexitime.ie/wp-admin/admin.php?page=edit-snippet&id=29
Let me know if you need any other adjustments.
Hi guys.
The free listing professionals are still not showing on the 'Professionals' page.
I have further modified the snippet to allow free listing vendors there as well.
This is working fine again.
Thank you.