Comments 14mariateresa started the conversationMarch 7, 2024 at 4:54pmI would like that when arrive orders to me arrive also to agentIn woocommerce I would like to add not only [email protected] but also tha agent correlate to customer 2,219WebWizards repliedMarch 8, 2024 at 6:15amHi,There is a setting for that in SalesKing. It sends a copy of the 'new order' email to the agent of the customer.To enable it, please go to SalesKing -> Settings and enable the following:Kind regards,Stefan 14mariateresa repliedApril 18, 2024 at 8:16amhello,in the sitewww.vetreriaitaliana.itI abilitate "send an email to agent", but it not send email to agent.Can you help me?thank you 2,219WebWizards repliedApril 22, 2024 at 1:01pmHi,This email is normally sent along the "new order" email that is sent to the site admin when a customer places an order.For it to work, the customer must place the order via the site frontend. The customer must be assigned to the agent already (on the customer profile page, the agent must be selected).Could you confirm these are already set that way? 14mariateresa repliedApril 22, 2024 at 1:13pmwhat means this?The customer must be assigned to the agent already (on the customer profile page, the agent must be selected). 14mariateresa repliedApril 23, 2024 at 4:42pmSorry can you answered? 2,219WebWizards repliedApril 24, 2024 at 5:08pmThis feature applies if the customer is assigned to the agent on the profile page, here:Then, when this customer places the order on the frontend, the 'new order' email should also be sent to the agent.I am not entirely sure how you are testing this / what scenario you are testing. 14mariateresa repliedApril 25, 2024 at 4:16pmThis is my casebut this is not the email but user 2,219WebWizards repliedApril 29, 2024 at 3:07pmI understand that when this customer (user id 895), places an order, their agent (004015) does not receive the new order email, is that correct?I am not sure why that is, but I can check directly if you can share a backend login to this site.Can I test by simply logging in as this customer and placing an order via the normal checkout? and the agent would not receive the order email?Kind regards,Stefan 14mariateresa repliedApril 29, 2024 at 3:41pmdo you want an admin? 14mariateresa repliedMay 2, 2024 at 2:59pmSay me something 2,219WebWizards repliedMay 3, 2024 at 11:23amYes please, if you can share an admin backend login to the site, we can look into this directly and test.And let me know how I can test:Can I test by simply logging in as this customer and placing an order via the normal checkout? mariateresa replied privately 2,219WebWizards repliedMay 7, 2024 at 7:53amHi there,I tested this now on the site and used a mail log to check which emails are sent.I tested for a customer and the email appears to be sent correctly to the agent. I took a video: https://www.loom.com/share/2250b4e64b5443058a643e1d12e1f410?sid=402eb771-58fb-4e81-aa04-5e7d038de0c1I also tested with a gmail email address of ours set as agent. The email ended up in Spam:Perhaps that is part of the issue here.I'd advise to install and configure a SMTP plugin such as https://wordpress.org/plugins/wp-mail-smtp/ so that these emails can reach the inbox. 14mariateresa repliedMay 7, 2024 at 8:35amO thanksyou have change someting? 2,219WebWizards repliedMay 7, 2024 at 7:13pmI have not made any changes to this, no. Sign in to reply ...
I would like
that when arrive orders to me arrive also to agent
In woocommerce I would like to add not only [email protected] but also tha agent correlate to customer
Hi,
There is a setting for that in SalesKing. It sends a copy of the 'new order' email to the agent of the customer.
To enable it, please go to SalesKing -> Settings and enable the following:
Kind regards,
Stefan
hello,
in the site
www.vetreriaitaliana.it
I abilitate "send an email to agent", but it not send email to agent.
Can you help me?
thank you
Hi,
This email is normally sent along the "new order" email that is sent to the site admin when a customer places an order.
For it to work, the customer must place the order via the site frontend.
The customer must be assigned to the agent already (on the customer profile page, the agent must be selected).
Could you confirm these are already set that way?
what means this?
The customer must be assigned to the agent already (on the customer profile page, the agent must be selected).
Sorry can you answered?
This feature applies if the customer is assigned to the agent on the profile page, here:
Then, when this customer places the order on the frontend, the 'new order' email should also be sent to the agent.
I am not entirely sure how you are testing this / what scenario you are testing.
This is my case
but this is not the email but user
I understand that when this customer (user id 895), places an order, their agent (004015) does not receive the new order email, is that correct?
I am not sure why that is, but I can check directly if you can share a backend login to this site.
Can I test by simply logging in as this customer and placing an order via the normal checkout? and the agent would not receive the order email?
Kind regards,
Stefan
do you want an admin?
Say me something
Yes please, if you can share an admin backend login to the site, we can look into this directly and test.
And let me know how I can test:
Can I test by simply logging in as this customer and placing an order via the normal checkout?
Hi there,
I tested this now on the site and used a mail log to check which emails are sent.
I tested for a customer and the email appears to be sent correctly to the agent. I took a video: https://www.loom.com/share/2250b4e64b5443058a643e1d12e1f410?sid=402eb771-58fb-4e81-aa04-5e7d038de0c1
I also tested with a gmail email address of ours set as agent. The email ended up in Spam:
Perhaps that is part of the issue here.
I'd advise to install and configure a SMTP plugin such as https://wordpress.org/plugins/wp-mail-smtp/ so that these emails can reach the inbox.
O thanks
you have change someting?
I have not made any changes to this, no.