Thank you for reaching out to us. We have processed the cancellation of your subscription effective immediately, and you will not incur any future charges.
Regarding your refund request, we must adhere to our 14-day money-back guarantee policy, which stipulates that refund requests must be made within 14 days of purchase. As your purchase on 1 February falls outside this period, we are unable to grant a refund.
We appreciate your understanding and are here to assist with any further queries or support you may require.
I would like to return my subscription
Dear Fatih,
Thank you for reaching out to us. We have processed the cancellation of your subscription effective immediately, and you will not incur any future charges.
Regarding your refund request, we must adhere to our 14-day money-back guarantee policy, which stipulates that refund requests must be made within 14 days of purchase. As your purchase on 1 February falls outside this period, we are unable to grant a refund.
We appreciate your understanding and are here to assist with any further queries or support you may require.
Best regards,
Thomas