It sounds like an error is occurring there during the add to cart process, preventing it from completing successfully, and thus showing an infinite loader. In our experience, these are usually the result of various plugin conflicts, or other plugins throwing errors at that point.
To solve this, our recommendation would be to try deactivating all other site plugins to try and locate the conflict. You could also use a debug log to see the specific error.
If you would like, we'd be happy to also investigate the issue directly on your site, to troubleshoot and resolve that directly. For that, we would need a backend login to the site, or a staging clone site we can work on,
I'm afraid we're not able to do live session support such as via TeamViewer. Our customers are in many different time zones, so the scheduling becomes quite difficult. We also do not know how much time we need for a task, it could be resolved quickly, or we may need hours or multiple days to investigate.
We would suggest creating a staging clone site and sharing access to that if possible. Many hosting companies have a staging feature for this in their control panel / cPanel. This would create a clone site that is completely disconnected from the real live site.
Good day,
"Add to cart" button on both of these bulk order themes (indigo and cream) don't seem to work, the loading animation just keeps spinning.
Hi Juan,
Thank you for purchasing our plugin,
It sounds like an error is occurring there during the add to cart process, preventing it from completing successfully, and thus showing an infinite loader. In our experience, these are usually the result of various plugin conflicts, or other plugins throwing errors at that point.
To solve this, our recommendation would be to try deactivating all other site plugins to try and locate the conflict. You could also use a debug log to see the specific error.
If you would like, we'd be happy to also investigate the issue directly on your site, to troubleshoot and resolve that directly. For that, we would need a backend login to the site, or a staging clone site we can work on,
Kind regards,
Stefan
We do have a VPN at our disposal that we can use.
If needed, we can open the site using a South Africa based connection (as well as most other countries).
I'm afraid we're not able to do live session support such as via TeamViewer. Our customers are in many different time zones, so the scheduling becomes quite difficult. We also do not know how much time we need for a task, it could be resolved quickly, or we may need hours or multiple days to investigate.
We would suggest creating a staging clone site and sharing access to that if possible. Many hosting companies have a staging feature for this in their control panel / cPanel. This would create a clone site that is completely disconnected from the real live site.