I am encountering an issue where cart items are being cleared when I switch between my main account and a sub-account, and vice versa. Specifically, if I have items in my cart under my main account and then switch to a sub-account, all items in the cart are lost upon returning to the main account. The same problem occurs in the opposite direction: if I add items to my cart while using a sub-account and then log into that account through the main account, the cart items disappear.
Is there a solution to ensure that cart items remain persistent regardless of switching between accounts? This functionality is critical for a seamless user experience, especially in a B2B context where switching between accounts may be a common practice.
Hello, I have just purchased Kingsales, and as an agent, when I log into the customer's account, everything in the customer's cart gets deleted. Can you help resolve this issue here as well? Thank you.
Dear Support Team,
I am encountering an issue where cart items are being cleared when I switch between my main account and a sub-account, and vice versa. Specifically, if I have items in my cart under my main account and then switch to a sub-account, all items in the cart are lost upon returning to the main account. The same problem occurs in the opposite direction: if I add items to my cart while using a sub-account and then log into that account through the main account, the cart items disappear.
Is there a solution to ensure that cart items remain persistent regardless of switching between accounts? This functionality is critical for a seamless user experience, especially in a B2B context where switching between accounts may be a common practice.
Thank you for your assistance.
Hello Dario,
Thank you for purchasing our plugin,
This is currently an intended behaviour, but we will re-evaluate this to possibly disable it by default,
In the meantime, you can disable it by adding the following PHP code snippet to your site:
add_filter('b2bking_empty_cart_on_switch','__return_false');This snippet can be added to functions.php, or by following our guide here: https://woocommerce-b2b-plugin.com/docs/how-to-add-a-snippet-php-or-js/
Let me know if this can solve it for you, and whether there is anything else I may be able to help with,
Kind regards,
Stefan
Thanks for solving this.
Kind regards.
Hello, I have just purchased Kingsales, and as an agent, when I log into the customer's account, everything in the customer's cart gets deleted. Can you help resolve this issue here as well? Thank you.
Hello Dario,
Thank you for purchasing,
This requires a similar code snippet to the B2BKing one. Please also add to your site the following snippet:
add_filter('salesking_empty_cart_on_switch','__return_false');Kind regards,
Stefan