I am encountering an issue where cart items are being cleared when I switch between my main account and a sub-account, and vice versa. Specifically, if I have items in my cart under my main account and then switch to a sub-account, all items in the cart are lost upon returning to the main account. The same problem occurs in the opposite direction: if I add items to my cart while using a sub-account and then log into that account through the main account, the cart items disappear.
Is there a solution to ensure that cart items remain persistent regardless of switching between accounts? This functionality is critical for a seamless user experience, especially in a B2B context where switching between accounts may be a common practice.
Dear Support Team,
I am encountering an issue where cart items are being cleared when I switch between my main account and a sub-account, and vice versa. Specifically, if I have items in my cart under my main account and then switch to a sub-account, all items in the cart are lost upon returning to the main account. The same problem occurs in the opposite direction: if I add items to my cart while using a sub-account and then log into that account through the main account, the cart items disappear.
Is there a solution to ensure that cart items remain persistent regardless of switching between accounts? This functionality is critical for a seamless user experience, especially in a B2B context where switching between accounts may be a common practice.
Thank you for your assistance.
Hello Dario,
Thank you for purchasing our plugin,
This is currently an intended behaviour, but we will re-evaluate this to possibly disable it by default,
In the meantime, you can disable it by adding the following PHP code snippet to your site:
add_filter('b2bking_empty_cart_on_switch','__return_false');This snippet can be added to functions.php, or by following our guide here: https://woocommerce-b2b-plugin.com/docs/how-to-add-a-snippet-php-or-js/
Let me know if this can solve it for you, and whether there is anything else I may be able to help with,
Kind regards,
Stefan
Thanks for solving this.
Kind regards.