Okay
  Public Ticket #3627659
Cannot active license
Closed

Comments

  •  1
    Sara Anderson started the conversation
    3 weeks ago on April 14, 2024 at 4:21pm

    Hi there,

    I just purchased MarketKing and I'm excited to put it to use.

    I could use help activating my license. When I click on "Activate License" I'm getting an error: 

    "Sorry, you are not allowed to access this page."

    I reached out to my host and they shared that everything seems to be working well. They shared they see no issues with file permissions or cache.

    Thank you for your help!

    Sara


    Attached files:  screenshot-hyperloyal.co-2024.04.14-12_13_07.png
      screenshot-hyperloyal.co-2024.04.14-12_20_36.png

  •  1
    Sara Anderson replied
    3 weeks ago on April 14, 2024 at 4:39pm

    I was able to download the free version of MarketKing and add in the license there. Seems like the issue is resolved.

  •  1,883
    WebWizards replied
    3 weeks ago on April 15, 2024 at 11:10am

    Hi Sara,

    Thank you for purchasing our plugins,


    Indeed it was necessary to install the MarketKing Core plugin as well. There should have been a notification in the admin dashboard as follows:

    9946934975.png

    I'm not sure why that notice didn't show there.


    In any case, it seems you have resolved this,


    If you have any further issues with this, or anything we may be able to help with, please let me know!

    Kind regards,

    Stefan