I bought SalesKing plugin and implemented it on my Wordpress/WooCommerce website. I'm having the following problem:
> Any service or registration that I need to do on the dashboard, for the information to refresh, I need to log out and log in again for it to work.
- Creating shopping carts to share - Display products placed in the website cart - Display the link of the created carts - Registration of new customers
Every time I need to go through this. I have to sign out and sign in to refresh the information. How can I resolve this?
I recorded a 3 minute video explaining my problem. I tried everything.
This is a caching issue: the page gets cached, and then you are not getting the real live page - instead you are getting a cache (snapshot) of what the page previously looked like. Logging in and out clears the cache.
SalesKing does not have a caching system, so there must be another plugin on your site that adds this.
I believe that your site has the Litespeed cache plugin - this is probably responsible for the issue. To solve this, you would have to exclude the agent-dashboard page from all caching (in the litespeed plugin, and any other cache plugins if you have any).
If you would like, we can also investigate and try to resolve the issue directly on your site. For that, we would need a backend login to the site or a staging clone site we can work on,
Hello, how are you?
I bought SalesKing plugin and implemented it on my Wordpress/WooCommerce website. I'm having the following problem:
> Any service or registration that I need to do on the dashboard, for the information to refresh, I need to log out and log in again for it to work.
- Creating shopping carts to share
- Display products placed in the website cart
- Display the link of the created carts
- Registration of new customers
Every time I need to go through this. I have to sign out and sign in to refresh the information. How can I resolve this?
I recorded a 3 minute video explaining my problem. I tried everything.
Thank you.
Attached files: 20240425_111200.mp4
Hello Renan,
Thank you for purchasing our plugin,
This is a caching issue: the page gets cached, and then you are not getting the real live page - instead you are getting a cache (snapshot) of what the page previously looked like. Logging in and out clears the cache.
SalesKing does not have a caching system, so there must be another plugin on your site that adds this.
I believe that your site has the Litespeed cache plugin - this is probably responsible for the issue. To solve this, you would have to exclude the agent-dashboard page from all caching (in the litespeed plugin, and any other cache plugins if you have any).
To exclude a page in litespeed, please see: https://secure.lightningbase.com/index.php/knowledgebase/71/How-to-exclude-a-page-from-Litespeed-cache.html
If you would like, we can also investigate and try to resolve the issue directly on your site. For that, we would need a backend login to the site or a staging clone site we can work on,
Kind regards,
Stefan
Thank you so much. It worked :)