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  Public Ticket #3653976
Renewal automatic
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Comments

  • Juan started the conversation
    May 24, 2024 at 2:36am

    How can I deactivate automatic license renewal?

  •  2,114
    WebWizards replied
    May 24, 2024 at 10:14am

    Hello Juan,

    Thank you for purchasing our plugin,


    There's no specific way to do that via the dashboard, but I'd be happy to do that for you from our end.

    Is this for your recent purchase ( Order #59669685-102331030 ) from March 18 ? 


    I went ahead and I paused the subscription from our end, so that it will not be automatically renewed.


    Kind regards,

    Stefan

  • Juan replied
    May 24, 2024 at 5:16pm

    Could we deactivate the renewal for my 2 licenses? I want to do the manual renewal if the project continues with my clients

    Order #46566164
    Order #59669685

  •  2,114
    WebWizards replied
    May 24, 2024 at 8:33pm

    Certainly, I can confirm that both licenses have now been paused.

    You will incur no further charges on them and they will not renew automatically.


    If in the future you decide to renew, just let us know and we will resume the subscription,


    Kind regards,

    Stefan