When we use the "shop as customer" option in the agents dashboard - it empties the customers basket. We can add/edit the basket afterwards and the customer sees the items - and we see anything the customer does AFTER switching. But switching to them blanks it. Obviously this is quite an issue - especially as we found it trying to help a customer with 62 different items in their cart...
I've tested it and it reliably deletes the cart of a user - tested it with a few users and a couple of test agents, consistant basket clearing when switching.
When we use the "shop as customer" option in the agents dashboard - it empties the customers basket.
We can add/edit the basket afterwards and the customer sees the items - and we see anything the customer does AFTER switching. But switching to them blanks it.
Obviously this is quite an issue - especially as we found it trying to help a customer with 62 different items in their cart...
I've tested it and it reliably deletes the cart of a user - tested it with a few users and a couple of test agents, consistant basket clearing when switching.
Hello Darren,
Thank you for purchasing our plugin,
It is possible to disable this cart emptying behaviour by adding the following PHP code snippet to the site:
add_filter('salesking_empty_cart_on_switch','__return_false');This snippet can be added to functions.php, or by following our guide here: https://woocommerce-b2b-plugin.com/docs/how-to-add-a-snippet-php-or-js/
We will also consider possibly disabling it by default. Thank you for the feedback,
Let me know if you have any further issues after adding that,
Kind regards,
Stefan