I have several types of products with different sizes and weights. When it comes to shipping, I charge depending on the weight of the product. My website is working with the quote request, and then the customer will buy using the "offer" The problem I have is that the "offer" has a different weight than the right product, and in the end the shipping price is poorly charged. How can I resolve this please?
I understand you are using the B2BKing Pro plugin and specifically offers / quotes. For support for B2BKing, kindly please provide us with your license key for the plugin:
Good afternoon,
I have several types of products with different sizes and weights.
When it comes to shipping, I charge depending on the weight of the product. My website is working with the quote request, and then the customer will buy using the "offer"
The problem I have is that the "offer" has a different weight than the right product, and in the end the shipping price is poorly charged.
How can I resolve this please?
Hello Daniel,
Thank you for getting in touch with us,
I understand you are using the B2BKing Pro plugin and specifically offers / quotes. For support for B2BKing, kindly please provide us with your license key for the plugin:
To get your key:
- If you purchased on KingsPlugins.com - Where is my KingsPlugins license key?
- If you purchased on CodeCanyon (Envato/ThemeForest): Where is my Envato purchase code?
Regarding the situation you described, it might be best to set a shipping cost manually, directly in the offer configuration:
It could be set then perhaps that all offers benefit from a "free shipping" method, and you set the real shipping cost in the offer itself.
Kind regards,
Stefan
Purchase Code: c94dc6fc-78cc-4c17-81bc-7e3211a3dad2
Good morning,
Ok, I'll solve it like you suggested, I thought it calculated anyway based on the weight of the original product.
Thank you