We want to get commission on all order statuses excluding "pending-payment".
We saw a code that can help but when the order status is canceled or refunded, the commission on that particular order is 0. We still want a commission even if the order is canceled or refunded.
The code you are using there seems mostly correct, but that code is for the 'SalesKing' plugin. I understand you are using MarketKing (multivendor marketplace plugin).
We have now updated the code to match the one you provided. However, we are getting the same results. It is still not working when the order status is cancelled or refunded, other statuses work.
Perhaps the issue is that you are testing this on previously existing orders (From before adding the code snippet).
The way this works is that the balance is only updated when an order status change happens. For the vendor balance to be increased, the status change needs to be from a status that does not grant commission, to one that does, so in this case from "Pending payment" to "Cancelled" / "Refunded".
How are you testing this? / what is the flow?
Or if you'd like to share a backend login to the site or staging site, we are also happy to troubleshoot directly,
When the order is canceled, the commission will still get counted. However, when a new order comes up, the commission of the previous canceled order is not counted on the total commission.
Also, when placing an order to be refunded, the commission goes 0. When you change it back to processing or completed, it does not put the commission back, it remains 0.
We want to get commission on all order statuses excluding "pending-payment".
We saw a code that can help but when the order status is canceled or refunded, the commission on that particular order is 0.
We still want a commission even if the order is canceled or refunded.
Here is the code that we used:
add_filter('salesking_earning_completed_statuses', function($statuses){
$statuses = array('completed', 'processing', 'on-hold', 'refunded', 'cancelled');
return $statuses;
}, 10, 1);
Is there a workaround to achieve this?
Thanks
Hello Eana,
Thank you for purchasing our plugin,
The code you are using there seems mostly correct, but that code is for the 'SalesKing' plugin. I understand you are using MarketKing (multivendor marketplace plugin).
Therefore the code should be:
add_filter('marketking_earning_completed_statuses', function($statuses){ $statuses = array('completed', 'processing', 'on-hold', 'refunded', 'cancelled'); return $statuses; }, 10, 1);I believe that should indeed set it so that all order statuses except 'pending-payment' grant the commission.
Let me know if that works for you or if you run into any issues,
Kind regards,
Stefan
Hi Webwizard,
We have now updated the code to match the one you provided. However, we are getting the same results. It is still not working when the order status is cancelled or refunded, other statuses work.
Kind Regards
Hi again,
Perhaps the issue is that you are testing this on previously existing orders (From before adding the code snippet).
The way this works is that the balance is only updated when an order status change happens. For the vendor balance to be increased, the status change needs to be from a status that does not grant commission, to one that does, so in this case from "Pending payment" to "Cancelled" / "Refunded".
How are you testing this? / what is the flow?
Or if you'd like to share a backend login to the site or staging site, we are also happy to troubleshoot directly,
Kind regards,
Stefan
Hi WebWizard,
I see. Yes, we are testing existing orders that were added before the code was added.
We tested it now with new orders and is now working.
Thanks for your help.
Kind Regard
Hi,
I need to go back on this one.
The code is not working.
When the order is canceled, the commission will still get counted. However, when a new order comes up, the commission of the previous canceled order is not counted on the total commission.
Can you please check on your end?
Kind Regards
Hi,
Also, when placing an order to be refunded, the commission goes 0. When you change it back to processing or completed, it does not put the commission back, it remains 0.
Kind Regards