Hello Triin,

Thank you for purchasing our plugin.

If I understand correctly, I believe that you have the regular price field empty, and only the B2B price fields set, similar to this?

B2BKing requires products to have a regular price set. I would suggest that you fill in the regular price field:

And then to hide the price from B2C / logged out users, you can create a dynamic rule 'Hidden price', as follows:

Can that help solve it here?

Kind regards,

Stefan

Hi again,

It looks like there are some variations which have a retail price set, and other variations which do not.

If all variations do not have a retail price, then it should show only the wholesale price (in other words, if the retail price is: $0 - $0, it will not show it, but it seems some variations have a retail price).

However I think you may be able to solve this, by adding the following PHP code snippet to your site:

function format_price_range( $price, $from, $to ) {
    if ($from == 0 || $to == 0){
        return '';
    }
    return $price;
} 
add_filter( 'woocommerce_format_price_range', 'format_price_range', 10, 3 );

This snippet can be added to functions.php, or by following our guide here: https://woocommerce-b2b-plugin.com/docs/how-to-add-a-snippet-php-or-js/

Hi there,

I understand you have already enabled 'Show B2C prices to B2B users'.

Is this issue happening on all products, or specific products only?

If only some products, please note that the plugin only shows a single price if the retail and wholesale prices are identical. Could that be the case here?

Kind regards,

Stefan

Hi again,

Generally our plugin requires that products have a retail price set. That is why we recommend to instead hide products / variations using a 'hidden price' rule.

In this case I think we may be able to solve this by using a variation of this format_price_range filter:

function format_price_range( $price, $from, $to ) {
    if ($from == 0 || $to == 0){
        return '';
    }
    return $price;
} 
add_filter( 'woocommerce_format_price_range', 'format_price_range', 10, 3 );

However I am having some trouble reproducing the issue you described.

Would it be possible to share a backend site (or staging site) access with us, and let me know of a product where you see that issue? I believe I can then tweak that snippet to make it work for these products as well. (I'm guessing in your example that shows $0 - $22, it should just show $22 instead).

Thank you for the details.

For some reason it behaves somewhat differently on my local test site and I cannot reproduce that $0 - $price range issue.

It would be great if we could check directly and troubleshoot. For that, we would need a backend access to the site, or a staging site. You can use our email at [email protected] for any account.

Thank you for the access details,

I made an update to B2BKing Pro that I believe solves it. As logged out user I no longer seem to see those prices with $0:

Do you still see any issues? If so, please let me know on what products and as what user you're testing.

Kind regards,

Stefan

I have now updated the plugin again for that scenario.

I'm no longer seeing that issue:

Let me know if you still see any problems,