For support, kindly please also share your license key, or the email you used for the purchase, so we can add that to our database.
Regarding the shop as customer functionality: Are you able to change the price and click 'update', but then when the page is refreshed, the price is not saved?
It is possible that it is the result of some kind of plugin conflict - especially with plugins that have pricing effects. We have seen this a few times in the past. I would suggest to look at deactivating all other site plugins to see if that can solve it.
We can also check this directly on the site and troubleshoot the issue directly if you would like. For that, we would need a backend login to the site, or a staging clone site,
We added your software. I go to shop as a customer. When I override a price the price does not update.
Hi there,
Thank you for purchasing our plugin,
For support, kindly please also share your license key, or the email you used for the purchase, so we can add that to our database.
Regarding the shop as customer functionality: Are you able to change the price and click 'update', but then when the page is refreshed, the price is not saved?
It is possible that it is the result of some kind of plugin conflict - especially with plugins that have pricing effects. We have seen this a few times in the past. I would suggest to look at deactivating all other site plugins to see if that can solve it.
We can also check this directly on the site and troubleshoot the issue directly if you would like. For that, we would need a backend login to the site, or a staging clone site,
Kind regards,
Stefan