Hi again,

Apologies for any delay in getting back to you. We respond to all tickets as soon as possible - our average response time is around 24 hours, but it depends on time, availability and ticket complexity.

Please see my response in the other ticket as well.

If you are having an issue where the products on the store page are not displaying correctly / layout issue, it is possible there is some kind of styling conflict.

Is it possible to share a backend access to your site or a staging site with us ? I could check the issue directly. We may be able to provide some custom CSS / styling, to resolve that.

Kind regards,

Stefan

Hi again,

Apologies for any delay, we are doing our best but we are seeing an unusually high support ticket volume at the moment.

I looked over your site now. I'm not completely sure if I understood what layout issue you're referring to. I see your store page looks like this so I'm assuming the problem you're referring to is the lack of margins:

I added some custom CSS to the site in order to set margins on those stores list + store page pages and now I see the following:

If that's not what you mean it would help if you can share some screenshots to clarify what areas you're looking at where you need adjustments.

We can also provide a full refund at any time if you prefer that, just let us know and we will process that,

Kind regards,

Stefan

Hi again,

(1) You can hide the vendor email and phone, by adding this PHP code snippet to the site:

add_filter('marketking_show_email_phone_vendor_profile','__return_false');
add_filter('marketking_vendor_details_show_phone','__return_false');
add_filter('marketking_vendor_details_show_email','__return_false');

(2) 

"supposedly, the appearance of the product card (distance between products, between featured image, title, font type and size, price size, and add to card) should be the same as the one on the site."

I think I understand what you mean. I believe we can add some CSS to give it the same design.

Generally speaking, our plugin does not control this design directly. Instead we use the [products] shortcode. Usually the theme styles this shortcode the same way as the main site, but it seems here it does not.

I need to open the 2 pages there so I can try to set the same design. I am having some issues with opening the site as it is in maintenance mode. I also tried the previous admin link but it does not work any more:

https://www.loom.com/share/60615a0e64874ba6843d738050bf07ae?sid=6caa8f14-c8c9-4888-b2de-773c49d6f996

Hi again,

1.Here do you mean to display the badges like here https://ibb.co.com/BPV5wrB ?

This is part of the plugin's Badges module: https://woocommerce-multivendor.com/docs/vendor-badges-achievements/ - it should be possible to achieve it with standard features.

2. MarketKing works through the regular site "new order" email, by changing who receives that email and making the email be sent to the seller (instead of the site admin).

If you do not see it, it is possible the email is sent technically, but spam / email filters stop it. 

To check if that's the issue, you can install a mail log plugin: https://wordpress.org/plugins/wp-mail-logging/ - if the email exists in the log, then it means it is indeed sent, but not reaching the destination.

This is a very common problem in WordPress, that can be fixed by plugins such as https://wordpress.org/plugins/wp-mail-smtp/

3. To remove the email from the inquiry, please add this snippet to your site:

add_filter('marketking_inquiry_user', function($usertext, $user){
			return $user->first_name.' '.$user->last_name;
}, 10, 2);

Generally to filter / remove email addresses from messages, you can use this code snippet:

<?php
function mask_email_addresses($message) {
    return preg_replace(
        '/[a-z0-9_\-\+\.]+@[a-z0-9\-]+\.([a-z]{2,4})(?:\.[a-z]{2})?/i',
        '[This information was masked]',
        $message
    );
}

add_filter('marketking_filter_message_general', 'mask_email_addresses', 20);

It will mask the address like here: https://www.loom.com/share/8c19e22161a047ea841d08580a839014?sid=062f8c35-658d-4533-a167-74b1b426fe74

4. when I “add product” then the URL link will be written like the picture I attached, and the form on the add product page is not clean and leaves the rest of the previous upload. what's wrong with this, why the page doesn't freshen up when adding product?

What happens when you click on 'save new product'? it is not clear from the video.

It looks like a product was saved as a draft and is opened when creating a new product.

Normally clicking "save new product" should clear that and restore things to normal.

Please also check / make sure you have the latest versions MarketKing Core 1.9.80 and MarketKing Pro 1.9.80.

5. I just uploaded a file of only 160 mb, it took about 5 minutes. this feels very slow, whereas before if I uploaded through Wordpress directly, it was very fast, whereas before it only took 1 minute if it was that size.

MarketKing uses the standard WP media uploader via the wp.media() function. The uploader and upload process is not controlled by our plugin, it is the regular site upload.

It is difficult to say why this would be slower. Possibly it is a security / firewalls issue and your site plugins or hosting security systems are checking / filtering the transfer because it is a frontend user upload rather than an admin one (so it is more dangerous from a security standpoint).

6. In the tag form, you don't give us the flexibility like we enter tags in Wordpress, in your tags form, it requires selecting tags that are available, and cannot be directly pasted there.

I think our thought process here was to prevent vendors from creating tags that are not accurate / e.g. to allow admin to prior approve all tags, so that vendors cannot abuse the system / create any tags they want, such as "best product", "featured seller", etc. 

If you would like to allow vendors to add tags, you can add this PHP code snippet to the site: https://pastecode.io/s/xbaqkdkz

It will add a "add tag" button:

add_shortcode('support_button', function(){
	ob_start();
	global $post;
	marketkingpro()->get_product_support_content($post->ID);
	return ob_get_clean();
});

Hi again,

4. I ask you to please disable “Grouped Product, External, and Variable Product”, or provide your php code so I can paste it into the website.

To achieve this, please go to MarketKing -> Vendor Groups, and click on each group. Then you can select specific product types only here:

(3) To change 'Contact' to Inquiry there, a quick way is by adding this PHP snippet to your site:

add_filter('gettext', 'change_contact_to_inquiry', 10, 3);

function change_contact_to_inquiry($translated_text, $untranslated_text, $domain) {
    if ($domain === 'marketking-multivendor-marketplace-for-woocommerce' && $untranslated_text === 'Contact') {
        return 'Inquiry';
    }
    return $translated_text;
}

I'm afraid though I don't really have a simple way to add a Subject field there, as changes in multiple places in the plugin would be needed.

(3B) To mask the email in support requests as well:

Please update to the attached version of MarketKing Core.

I tested and then that works as follows:

(2)

2. We use this PHP code to remove buyer email in order details (vendor dashboard). It works!, but the complete order confirmation email to the customer is not delivered, 

Looking over that code, I think you can solve it by changing it to the following:

add_filter('woocommerce_order_get_billing_email', 'conditional_remove_billing_email', 10, 2);
function conditional_remove_billing_email($value, $order) {
    if (doing_action('woocommerce_email') || doing_filter('woocommerce_email')) {
        // Get the current email
        $email = isset($GLOBALS['wc_email']) ? $GLOBALS['wc_email'] : null;
        
        if ($email && $email->id !== 'customer_processing_order' && $email->id !== 'customer_on_hold_order') {
            return '';
        }
    }
    
    return $value;
}
add_filter('woocommerce_email_order_meta', 'remove_email_from_order_meta', 10, 4);
function remove_email_from_order_meta($order, $sent_to_admin, $plain_text, $email) {

    // Check if the email is not the customer processing order email
    if ($email->id !== 'customer_processing_order' || $email->id !== 'customer_on_hold_order') {
        // Remove email from the order meta
        if (isset($order->billing_email)) {
            unset($order->billing_email);
        }
    }
}

(1) Regarding tags, I'm afraid I can't make that work in the exact same way, as the functionality and interface is quite different.

However, I have made a change to allow entering multiple tags at once, with commas:

https://pastecode.io/s/vpyo87fa