While creating an account, you need to enter a VAT number and it will be verified. Can this VAT number be filled in automatically at checkout so that the user does not have to enter a VAT number here?
That should indeed be the default behaviour: the VAT number entered by customers during B2BKing registration should be pre-filled during checkout.
If this does not work that way on your site, I think the problem may be that the checkout VAT field is different than the registration field: either set up separately or perhaps from a different plugin. Please check if you have any other plugin such as 'EU VAT for WooCommerce' that perhaps is adding that.
Other than that, I'm not sure what it could be. We would like to check and troubleshoot this on the site directly. For that, would it be possible to share a backend access to the site or a staging clone site?
As far as I can tell based on the checkout, I think most likely B2BKing's VAT field is not set to be added to checkout.
To enable that, please go to B2BKing -> Registration Fields -> VAT and enable the following checkbox + select options in the multiple select dropdowns (CTRL / CMD + A to select all):
I also tried to review the backend settings directly. However, when I go to https://shop.demeulder.com/wp-admin I am redirected to the My Account page. Therefore it looks like the user does not have the permission to access the backend.
Hi,
While creating an account, you need to enter a VAT number and it will be verified. Can this VAT number be filled in automatically at checkout so that the user does not have to enter a VAT number here?
Thx for answer
SAnder
Hello Sander,
Thank you for purchasing our plugin,
That should indeed be the default behaviour: the VAT number entered by customers during B2BKing registration should be pre-filled during checkout.
If this does not work that way on your site, I think the problem may be that the checkout VAT field is different than the registration field: either set up separately or perhaps from a different plugin. Please check if you have any other plugin such as 'EU VAT for WooCommerce' that perhaps is adding that.
Other than that, I'm not sure what it could be. We would like to check and troubleshoot this on the site directly. For that, would it be possible to share a backend access to the site or a staging clone site?
Kind regards,
Stefan
Hi,
I have deleted the plugin 'EU VAT for WooCommerce' but still no Vat Number from registrated users.
You can have a look by loging in, we gave you account admin rights for this moment.
username : webwizards.dev
Thx for help
Thank you for the site access details,
As far as I can tell based on the checkout, I think most likely B2BKing's VAT field is not set to be added to checkout.
To enable that, please go to B2BKing -> Registration Fields -> VAT and enable the following checkbox + select options in the multiple select dropdowns (CTRL / CMD + A to select all):
I also tried to review the backend settings directly. However, when I go to https://shop.demeulder.com/wp-admin I am redirected to the My Account page. Therefore it looks like the user does not have the permission to access the backend.