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  Public Ticket #3755716
registration user problem
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  •   CANDY started the conversation
  •  2,200
    WebWizards replied

    Hi there,

    I think the issue likely has to do with addresses.

    The site is set to calculate taxes based on the shipping address ( https://prnt.sc/0WxkdUW7bb_y ). Therefore when a customer first registers, they do not yet have any address set, and thus the default is that there is no tax.

     

    For example I took a quick video here that shows how initially there's no tax, but the tax starts showing once an address is entered:

    https://www.loom.com/share/9bcc4b96229c43c893cb3d76f4e1199c?sid=bd9ce3c6-cf56-4e61-a6fc-70799256b9eb

     

    I'm not exactly sure why that would change when you save the customer, but perhaps an address gets set for some reason.

    Have you found out anything else in the meantime?

     

    An option I'm thinking about is that perhaps we could set a default address automatically, via code snippet, when the customer first registers, to get around this.

     

    Kind regards,

    Stefan

     

  •   CANDY replied privately
  •  2,200
    WebWizards replied

    Good to hear that was resolved with the Avatax update. Probably just some kind of bug with the user's address / postcode, maybe some wrong info saved internally, and then saving the profile clears that data (saves it as empty).

    If there's anything we can do, please let us know. Have a great day,