We're looking to use conversations for B2C clients to contact the store manager, but we also want them to use the conversations system to report warranty issues about the porducts, such as damaged products, etc.
I've been exploring the conversations feature, but until now I could only send text messages between the store manager and the clients. Is it possible to attach files ? Is there an option where I can activate this type of feature?
Hope to hear from you soon. Best regards and thanks
Normally I'm afraid that conversations do not support file attachments.
However I've been looking into this and tried to write a code snippet to achieve it. I believe I was able to do it. The code is here: https://pastecode.io/s/0mexexr7
This can be added to functions.php or any snippets plugin.
Hi!
We're looking to use conversations for B2C clients to contact the store manager, but we also want them to use the conversations system to report warranty issues about the porducts, such as damaged products, etc.
I've been exploring the conversations feature, but until now I could only send text messages between the store manager and the clients. Is it possible to attach files ? Is there an option where I can activate this type of feature?
Hope to hear from you soon.
Best regards and thanks
Hello Miguel,
Normally I'm afraid that conversations do not support file attachments.
However I've been looking into this and tried to write a code snippet to achieve it. I believe I was able to do it. The code is here: https://pastecode.io/s/0mexexr7
This can be added to functions.php or any snippets plugin.
It will add a 'Attach file' button as follows: https://prnt.sc/EpAV4JuRSuFM
Please keep in mind this is a bit experimental and needs some testing. If you have any feedback on it, it would be helpful to us as well,
Kind regards,
Stefan
Hi Stefan!
Thank you for the assistance.
I will try to add this code snippet in our store and try it out.
I will give you the feedback later, as soon as we release it to testing.
Best regards and thanks!