Hello, I have created a bundled product in https://kanokimonos.com/product-page/arashi-2-0-bjj-gi-white/ using the plugin WPC Product Bundles for WooCommerce (Premium). As you see in the attached image, i see the wholesale discounts but when i go to the checkout the discounts are removed but if I select another item it appears with the wholesale discount. So when I buy it i buy it without the discount
That said, it would help to have more info on how your bundles are configured, as well as regarding how the wholesale discounts are configured (are these dynamic rules, or are they configured on each product?)
It would be very helpful if you can share a temporary backend access to your site, or a staging clone site we can work on. That way we can test and troubleshoot directly, and also work with the WPC Premium version which I don't have here for testing,
Hello thank you for this, I have updated B2B King to the latest version from the wordpress interface. Should I upload the zip you attached instead? If yes, will it work after the next update you release?
For this to work, it would be needed to use the attached zip, because the attached version (5243) is newer than the official one from the WordPress interface (5240).
We will include the changes made in the next official update, so when the next update is released, you can update normally from the WP interface and you will not lose the change.
But right now, it is needed to make a manual update to the attached zip, as it's a newer version, not yet released officially.
I am looking into it now and trying to determine for that order why the price of that product was €37.04.
I tried placing a similar order with that same VAT number but I do not get that same price, instead I get 42.87 which is correct for 27% Hungary VAT:
For that order with the issue, the only calculation that seems to make sense is one where 47% VAT was removed from price: $99 -> 45% discount = $54.45 and then we remove VAT 5445/147 = 37.04. This formula seems to work for all products in that order, which makes me wonder whether it could be a conflict with the plugin "EU/UK VAT Compliance for WooCommerce (Free)" , accidentally deducting VAT multiple times.
We do not recommend using B2BKing with any other VAT plugins, as it can result in issues.
Alternatively I wonder if it's possible the VAT rate was accidentally set to 47 at that time?
It would be very useful to try to login as that user, using a plugin like https://wordpress.org/plugins/login-as-user/ and trying to reproduce that order to see if the issue happens again (if it doesn't happen again, it was probably a temporary configuration issue at the moment the order was placed).
I tried doing that now on the staging site, but this logged me out and then I wasn't able to login again as the backup code is invalidated. I would suggest to try the above test directly. If the issue cannot be reproduced it was probably just a wrong setting at that time.
Hi there... I read there's a soluitions to this problem in version 5.2.43... only I'm on 5.2.40. Can you share this version with me please. Many thanks! Ferry
Hello, I have created a bundled product in https://kanokimonos.com/product-page/arashi-2-0-bjj-gi-white/ using the plugin WPC Product Bundles for WooCommerce (Premium). As you see in the attached image, i see the wholesale discounts but when i go to the checkout the discounts are removed but if I select another item it appears with the wholesale discount. So when I buy it i buy it without the discount
Attached files: Screenshot 2024-11-19 at 11.00.32 PM.png
Screenshot 2024-11-19 at 11.00.49 PM.png
Hello, do we have any news about this please?
Hello Matina,
I looked into that now and did some tests using the free version of the WPC bundles plugin.
I believe it helps to add the following snippet to the site, as this allows each item to be priced individually:
add_filter('b2bking_disallow_b2b_cart_bundle_pricing','__return_false');That said, it would help to have more info on how your bundles are configured, as well as regarding how the wholesale discounts are configured (are these dynamic rules, or are they configured on each product?)
It would be very helpful if you can share a temporary backend access to your site, or a staging clone site we can work on. That way we can test and troubleshoot directly, and also work with the WPC Premium version which I don't have here for testing,
Kind regards,
Stefan
hello any update i this please?
Hello thank you for this, I have updated B2B King to the latest version from the wordpress interface. Should I upload the zip you attached instead? If yes, will it work after the next update you release?
For this to work, it would be needed to use the attached zip, because the attached version (5243) is newer than the official one from the WordPress interface (5240).
We will include the changes made in the next official update, so when the next update is released, you can update normally from the WP interface and you will not lose the change.
But right now, it is needed to make a manual update to the attached zip, as it's a newer version, not yet released officially.
Thank you for your reply.
I tried to upload the zip you send me but I'm getting a message like the attached image. I also cannot unzip it.
Attached files: Screenshot 2024-12-05 at 11.41.17 PM.png
Ok thanks I installed it. I'll check if it works and let you know
Hello Happy new year, any news about this? We also and order from a wholesale VIP customer that he got charged the whole price of the bundled products
Thank you for your patience on this,
I am looking into it now and trying to determine for that order why the price of that product was €37.04.
I tried placing a similar order with that same VAT number but I do not get that same price, instead I get 42.87 which is correct for 27% Hungary VAT:
For that order with the issue, the only calculation that seems to make sense is one where 47% VAT was removed from price: $99 -> 45% discount = $54.45 and then we remove VAT 5445/147 = 37.04. This formula seems to work for all products in that order, which makes me wonder whether it could be a conflict with the plugin "EU/UK VAT Compliance for WooCommerce (Free)" , accidentally deducting VAT multiple times.
We do not recommend using B2BKing with any other VAT plugins, as it can result in issues.
Alternatively I wonder if it's possible the VAT rate was accidentally set to 47 at that time?
It would be very useful to try to login as that user, using a plugin like https://wordpress.org/plugins/login-as-user/ and trying to reproduce that order to see if the issue happens again (if it doesn't happen again, it was probably a temporary configuration issue at the moment the order was placed).
I tried doing that now on the staging site, but this logged me out and then I wasn't able to login again as the backup code is invalidated. I would suggest to try the above test directly. If the issue cannot be reproduced it was probably just a wrong setting at that time.
Hi there... I read there's a soluitions to this problem in version 5.2.43... only I'm on 5.2.40. Can you share this version with me please. Many thanks! Ferry