Is it possible to order the conversations based on the date of the last message? Right now, if I message the client or vice versa, the conversation stays in the bottom of the page and I can't see that a new response has been submitted.
In the clients dashboard, the same thing is happening. If the admin messages the client or vice versa, the conversation is showing on the list base on the creation date, instead of the "last update" date _> https://prnt.sc/PwIEJSaz24re
However, I have now added that sorting behaviour you described in a newer version (5.2.52, the one attached in my previous message). This will be released officially as well, in a few weeks when we release the next update, and if you prefer, you can wait for that release.
If you would like to use it earlier, you can already update to the version as described previously. Doing that will not break your website or lose any settings or data, so no need to worry.
I could not test the feature because deactivating the older version crashed my translated texts and the conversations didn't show anything, so I had to restore a backup.
I think it's best to wait for the official release. Do you have any idea when you're releasing it oficially?
I believe we will likely release this in the beginning of January,
deactivating the older version crashed my translated texts and the conversations didn't show anything,
Did you try activating the new version but conversations were not showing? or did you not get to that point of activating the new one?
I just ask because if you activated the new one but conversations didn't show, I am concerned about a possible bug there and I may need to check this again,
I couldn't even try the feature because no conversations were being shown on the backoffice.
Besides that, I lost my translations. I had to restore a backup in order to keep the work.
I think it's better to wait for a new official release, instead of updating it manually. Do you have any idea about the release date of the new version?
Hi Stefan!
Is it possible to order the conversations based on the date of the last message? Right now, if I message the client or vice versa, the conversation stays in the bottom of the page and I can't see that a new response has been submitted.
Admin area: https://prnt.sc/dvGnhmS4rvAa
In the clients dashboard, the same thing is happening. If the admin messages the client or vice versa, the conversation is showing on the list base on the creation date, instead of the "last update" date _> https://prnt.sc/PwIEJSaz24re
Best regards and thanks!
Hi Stefan!
Thanks for the quick reply.
Right now I have the version 5.2.40 installed on my website. Isn't that the latest version?
If I deactivate the B2BKing Pro and uninstall the current version and install the new one that you have sent me, won't that break the website?
Best regards and thanks!
Yes, 5.2.40 is the latest official release.
However, I have now added that sorting behaviour you described in a newer version (5.2.52, the one attached in my previous message). This will be released officially as well, in a few weeks when we release the next update, and if you prefer, you can wait for that release.
If you would like to use it earlier, you can already update to the version as described previously. Doing that will not break your website or lose any settings or data, so no need to worry.
Hi Stefan!
I could not test the feature because deactivating the older version crashed my translated texts and the conversations didn't show anything, so I had to restore a backup.
I think it's best to wait for the official release. Do you have any idea when you're releasing it oficially?
Best regards and thanks
I believe we will likely release this in the beginning of January,
deactivating the older version crashed my translated texts and the conversations didn't show anything,
Did you try activating the new version but conversations were not showing? or did you not get to that point of activating the new one?
I just ask because if you activated the new one but conversations didn't show, I am concerned about a possible bug there and I may need to check this again,
Hi Stefan!
Sorry about the late response but I went on vacations.
I did what you said. I deactivated the old version, uploaded and activated the new one. And then deleted the old one.
However, the conversations were not showing anymore. I could only see the post counter but no conversations were shown.
You can check the bug here: https://prnt.sc/su0rpXsbq_Mu (you see the counter but the post list is empty)
I couldn't even try the feature because no conversations were being shown on the backoffice.
Besides that, I lost my translations. I had to restore a backup in order to keep the work.
I think it's better to wait for a new official release, instead of updating it manually. Do you have any idea about the release date of the new version?
Best regards and thanks
Hello Miguel,
An official version was released a few days ago (5.2.66). I wonder if you are still seeing those issues or not with this version.
This appears to be working for us and we have not received any reports of issues with this.
If you are still seeing any issues, would it be possible to share a backend site or staging site access so we can check it directly?
Kind regards,
Stefan