Following the most recent B2BKing update I installed this past weekend, my B2B website (https://nasty.ma) is experiencing a critical issue: the "Add to Cart" functionality is broken for several products.
The "Add to Cart" button appears on product pages, but when clicked, nothing happens or the page simply reloads without any product being added to the cart. This issue is preventing our professional customers from placing orders — it's a major blocker for our business.
Thanks for purchasing B2BKing and I'm sorry to hear about that issue,
That issue with the infinite loader indicates there is an error during the add to cart process. To fix this we need to find the exact error details (via a debug log or a debug log plugin). It could be many things but in most cases it's some kind of conflict.
I can work on this directly on the site if you would like. For that, I would need a backend login to the site or a staging clone site,
Also, I'm curious about which version you updated from, since our last B2BKing update was released on March 30th. This information might help us narrow down potential upgrade-related issues.
Let me know once you can provide either the debug logs or admin access, and I'll help investigate this further.
Hello,
Following the most recent B2BKing update I installed this past weekend, my B2B website (https://nasty.ma) is experiencing a critical issue: the "Add to Cart" functionality is broken for several products.
The "Add to Cart" button appears on product pages, but when clicked, nothing happens or the page simply reloads without any product being added to the cart. This issue is preventing our professional customers from placing orders — it's a major blocker for our business.
Here are more details:
Website: https://nasty.ma
B2BKing
WooCommerce
Theme used: Woodmart
No other plugins were updated recently. The issue started 2 days after updating B2BKing.
Some products can still be added to the cart, but the majority cannot — there’s no clear pattern.
Minimal quantities fixed for some products does not worl anymore also
I have already cleared caches and tested by disabling some plugins such as ATUM, but the issue persists.
This is extremely urgent, as it directly impacts our ability to generate sales.
Please provide an urgent fix or workaround as soon as possible.
Best regards,
Lahjomri Zakaria, Nasty Morocco.
Let me know if you'd like me to help you identify any specific error logs or browser console messages to include for stronger debugging.
Attached files: Add product cart- Bug.png
Hi Lahjomri,
Thanks for purchasing B2BKing and I'm sorry to hear about that issue,
That issue with the infinite loader indicates there is an error during the add to cart process. To fix this we need to find the exact error details (via a debug log or a debug log plugin). It could be many things but in most cases it's some kind of conflict.
I can work on this directly on the site if you would like. For that, I would need a backend login to the site or a staging clone site,
Also, I'm curious about which version you updated from, since our last B2BKing update was released on March 30th. This information might help us narrow down potential upgrade-related issues.
Let me know once you can provide either the debug logs or admin access, and I'll help investigate this further.
Kind regards,
Stefan