Okay
  Public Ticket #4038623
Visibility
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Comments

  • Michael cubbin started the conversation

    HI
    When I try to control visibility it breaks my layout (divi). According to you is should be compatible 

    Attached files:  Skærmbillede 2025-06-05 kl. 10.30.56.png

  •  2,460
    WebWizards replied

    Hi Michael,

    Thank you for purchasing our plugin,

    While our plugin should generally be compatible with Divi, there could be some specific widget or theme settings causing conflicts. It's not immediately clear what's causing this without being able to inspect the specific setup.

    To help troubleshoot this effectively, would you be able to provide temporary admin access to your site or a staging site? That would allow us to identify exactly what's happening and provide a specific solution.

     

    Kind regards,
    Stefan

  •   Michael cubbin replied privately
  •  2,460
    WebWizards replied

    Thank you for the access details,

    I tried logging in to the site now to troubleshoot the issue further, however my login attempt seems to have triggered a security pop-up from the Jetpack plugin:

    3199284682.png

    Could you please check that, or if possible disable Jetpack?

     

    Kind regards,

    Stefan

  • Michael cubbin replied

    I have deactivated jetpack now.

  •  2,460
    WebWizards replied

    Thank you, I was able to access the site now.

     

    (1) Regarding this issue:

    " When I try to activate visibility control, I can't see any products in the shoppage:
    https://staging-1749116630.velowear.dk/product-category/cykeltasker does not show any items."

     

    It seems like all of the products in that category are set as invisible.

    For example if you go to 

    Apidura Backcountry Downtube Pack (1,8 l)

    https://staging-1749116630.velowear.dk/wp-admin/post.php?post=727&action=edit

    or Apidura Backcountry Accessory Pocket (4 l)

    https://staging-1749116630.velowear.dk/wp-admin/post.php?post=697&action=edit

    Those products have visibility disabled for all groups:

    9312149622.png

     

     

    If I enable visibility for one of the products:

    9319738572.png

    Then that category will show the visible item:

    2967242992.png

     

     

     

    (2) Regarding the layout being broken, I am not currently seeing that issue:

    6455156854.png

    4981111641.png

     

    Based on the initial screenshots, possibly the issue may have been related to a temporary caching problem - in some cases it's needed to clear all site caches , especially CSS / JS caches for the layout to display correctly,

    If you still see the layout breaking somewhere, please let me know on which page, so I can check,

     

    Stefan