Okay
  Public Ticket #4038623
Visibility
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Comments

  • Michael cubbin started the conversation

    HI
    When I try to control visibility it breaks my layout (divi). According to you is should be compatible 

    Attached files:  Skærmbillede 2025-06-05 kl. 10.30.56.png

  •  2,434
    WebWizards replied

    Hi Michael,

    Thank you for purchasing our plugin,

    While our plugin should generally be compatible with Divi, there could be some specific widget or theme settings causing conflicts. It's not immediately clear what's causing this without being able to inspect the specific setup.

    To help troubleshoot this effectively, would you be able to provide temporary admin access to your site or a staging site? That would allow us to identify exactly what's happening and provide a specific solution.

     

    Kind regards,
    Stefan

  • Michael cubbin replied

    hi. i have created this site.

    http://staging-1749116630.velowear.dk

    you can use b2bking as user and password. It has admin access.

    When I try to activate visibility control, I can't see any products in the shoppage:

    fx. this

    https://staging-1749116630.velowear.dk/product-category/cykeltasker

    does not show any items.


  •  2,434
    WebWizards replied

    Thank you for the access details,

    I tried logging in to the site now to troubleshoot the issue further, however my login attempt seems to have triggered a security pop-up from the Jetpack plugin:

    3199284682.png

    Could you please check that, or if possible disable Jetpack?

     

    Kind regards,

    Stefan

  • Michael cubbin replied

    I have deactivated jetpack now.