I currently hold a Startup account and am interested in upgrading to a Pro plan to accommodate my multiple sites.
I noticed that the Startup account is listed for $199.50, currently discounted to $149. However, my recent invoices show a charge of $216.59, which I find confusing.
Could you please assist me with upgrading my account and correcting the invoice discrepancy?
Thank you for your attention to this matter. I look forward to your prompt response.
At the moment it looks like you have 2 active subscriptions:
A new B2BKing Startup subscription, purchased yesterday June 8th, charged at $149+taxes.
An older B2BKing Startup subscription, which renewed on February 7 2025 for $199+taxes.
To clarify, the promotional discounted price of $149 applies only to new subscriptions for the first year. After the first year, subscriptions renew at the regular price, which explains the $216.59 amount (regular price + taxes). I understand if this wasn't clear and may have caused some confusion. We'd be happy to refund the difference to account for any misunderstanding.
Can you please clarify for me, is the new subscription purchased yesterday related to the upgrade you're looking to do, or is that unrelated / for a different project?
Dear Support Team,
I currently hold a Startup account and am interested in upgrading to a Pro plan to accommodate my multiple sites.
I noticed that the Startup account is listed for $199.50, currently discounted to $149. However, my recent invoices show a charge of $216.59, which I find confusing.
Could you please assist me with upgrading my account and correcting the invoice discrepancy?
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
H.Akef
Hi Hossein,
Thank you for getting in touch.
At the moment it looks like you have 2 active subscriptions:
To clarify, the promotional discounted price of $149 applies only to new subscriptions for the first year. After the first year, subscriptions renew at the regular price, which explains the $216.59 amount (regular price + taxes). I understand if this wasn't clear and may have caused some confusion. We'd be happy to refund the difference to account for any misunderstanding.
Can you please clarify for me, is the new subscription purchased yesterday related to the upgrade you're looking to do, or is that unrelated / for a different project?
Kind regards,
Stefan