We are encountering an issue with the handling of gift products for our B2B customers in WooCommerce when using the WoodMart theme and your B2BKing plugin. The problem occurs when a gift product is automatically added to the cart using WoodMart's gift rules, but B2BKing treats the gift product as a regular product rather than as a gift, and it gets counted as part of the order total, which is incorrect.
Problem Overview:
We have configured gift products to be automatically added to the cart when certain conditions are met. These gift products are set to €0 in the system.
However, when a B2B customer places an order, the gift product is still treated as a regular product, and its price is included in the final total, which is causing confusion for our customers.
Issue Details:
B2BKing is treating the gift product as a normal product, despite being set to €0, and is including it in the final order total.
We are using the WoodMart theme's gift rules to add the product to the cart, but it seems that B2BKing does not differentiate between a gift product and a regular product.
Our Request:
Could you kindly assist us in addressing the following points:
Is there a way to correctly handle gift products in B2BKing so that they are recognized as gifts (i.e., at €0) and not counted as regular products in the order total for B2B customers?
Could you suggest any possible code adjustments or configurations in B2BKing to prevent the gift product from affecting the order total for B2B clients?
Are there any known compatibility issues between B2BKing and WoodMart's gift rules that might be causing this behavior?
We would greatly appreciate your assistance in resolving this issue, as it is affecting our checkout process for B2B customers.
Thank you in advance for your support. We look forward to your guidance and a potential solution.
We are encountering an issue with the handling of gift products for our B2B customers in WooCommerce when using the WoodMart theme and your B2BKing plugin. The problem occurs when a gift product is automatically added to the cart using WoodMart's gift rules, but B2BKing treats the gift product as a regular product rather than as a gift, and it gets counted as part of the order total, which is incorrect.
Problem Overview:-
-
Issue Details:We have configured gift products to be automatically added to the cart when certain conditions are met. These gift products are set to €0 in the system.
However, when a B2B customer places an order, the gift product is still treated as a regular product, and its price is included in the final total, which is causing confusion for our customers.
-
-
Our Request:B2BKing is treating the gift product as a normal product, despite being set to €0, and is including it in the final order total.
We are using the WoodMart theme's gift rules to add the product to the cart, but it seems that B2BKing does not differentiate between a gift product and a regular product.
Could you kindly assist us in addressing the following points:
Is there a way to correctly handle gift products in B2BKing so that they are recognized as gifts (i.e., at €0) and not counted as regular products in the order total for B2B customers?
Could you suggest any possible code adjustments or configurations in B2BKing to prevent the gift product from affecting the order total for B2B clients?
Are there any known compatibility issues between B2BKing and WoodMart's gift rules that might be causing this behavior?
We would greatly appreciate your assistance in resolving this issue, as it is affecting our checkout process for B2B customers.
Thank you in advance for your support. We look forward to your guidance and a potential solution.