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  Public Ticket #4146116
MarketKing - #1 Multi-Vendor Marketplace Solution
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  • Muhammet Yusuf started the conversation

    Hello, I purchased the plugin today. But the product add page from the panel keeps looping. It won't open. Also, the store tracking module is enabled but not usable. Please support.

  •  2,480
    WebWizards replied

    Hi Muhammet,

    Thank you for purchasing MarketKing! 

    Regarding the product add page looping issue - this sounds like it would be caused by a plugin conflict. I would suggest:

    1. Please try temporarily deactivating other plugins on your site (except MarketKing) to check if this resolves the looping issue
    2. If you'd like, you can provide us with temporary admin access to your site or a staging site so we can investigate the problem directly.

     

    Regarding the 'store tracking' feature, are you referring to the Shipping Tracking module? If so, could you explain what specific issues you're experiencing with it? Some screenshots or examples would help.

     

    Looking forward to hearing from you,

    Kind regards,
    Stefan

  • Muhammet Yusuf replied

    https://pdfmerkezi.org/wp-admin/ 

    username: [email protected]

    pass: Melike8127.

    can you check?

  •  2,480
    WebWizards replied

    Thank you for the access details,

     

    -> Regarding the product loop issue, it looks like there is a conflict during product creation. While I cannot identify precisely why it happens, I have made a change and added a code snippet that will ensure this works correctly under all circumstances.

    This seems to work now in my tests but let me know if you see any further issues,

     

    -> Regarding the shipping tracking module, as far as I can see this seems to be behaving normally: https://www.loom.com/share/6973964c9ba7432f89a75fd4de065770?sid=e4d2c834-fe8f-491f-b477-d2f775c55ad0

    I notice only "Other" is currently enabled. Are you looking to enable other tracking options such as UPS, FedEx etc or configure custom options? We can also configure custom options using a code snippet.

     

    Kind regards,

    Stefan