I just uploaded the CSV to update pricing, including tiered pricing. When I go into each product and select the B2B King menu, I can see that the prices for each tier are correct. But when I attempt to view the product as a user, price tiers aren't visible, nor does the change in quantity trigger the pricing change.
I'm also using the Extra Product Options and Add-ons plugin by ThemeComplete.
Something to check is to please make sure the "Show Tiered Pricing Table" checkbox is enabled when editing the product (this one: https://prnt.sc/B2fnNAzVkzqq), otherwise the table does not show on the frontend.
If that setting is already enabled but you still can't see the tiered pricing table, there may be a conflict with your theme or another plugin.
To help narrow this down:
1. Could you confirm if the tiered pricing actually works in cart (even if not visible on the product page)? 2. Could you point me to a specific product URL where this issue is occurring?
To properly investigate and resolve this, it would be very helpful if you could provide admin access to your site or staging site. This way I can check the exact configuration and run a few tests,
This issue has been opened for over a week. It took 2 days to get the first response, to which I replied privately. Now it's been 4 days with no other response. I'm EXTREMELY frustrated with the lack of support here.
I just uploaded the CSV to update pricing, including tiered pricing. When I go into each product and select the B2B King menu, I can see that the prices for each tier are correct. But when I attempt to view the product as a user, price tiers aren't visible, nor does the change in quantity trigger the pricing change.
I'm also using the Extra Product Options and Add-ons plugin by ThemeComplete.
Hi Greg,
Thanks for purchasing our plugin,
Something to check is to please make sure the "Show Tiered Pricing Table" checkbox is enabled when editing the product (this one: https://prnt.sc/B2fnNAzVkzqq), otherwise the table does not show on the frontend.
If that setting is already enabled but you still can't see the tiered pricing table, there may be a conflict with your theme or another plugin.
To help narrow this down:
1. Could you confirm if the tiered pricing actually works in cart (even if not visible on the product page)?
2. Could you point me to a specific product URL where this issue is occurring?
To properly investigate and resolve this, it would be very helpful if you could provide admin access to your site or staging site. This way I can check the exact configuration and run a few tests,
Kind regards,
Stefan
This issue has been opened for over a week. It took 2 days to get the first response, to which I replied privately. Now it's been 4 days with no other response. I'm EXTREMELY frustrated with the lack of support here.
Stefan,
Thank you for correcting my user settings to be a B2B user. I'm now able to see the tiered pricing and everything appears to be working as expected.