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  Public Ticket #4185462
BOGO Not Working
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Comments

  •  6
    Atul Rishi started the conversation

    Hi B2BKing Team,

    I am trying to create Buy 1 Get 1 Free option on our website for logged out and registered users. 

    I followed the instruction from your help page but at the checkout the plugin keeps on giving the product away for free.

    Do you know what I am doing wrong? Please see the attached screenshots.

    Attached files:  Screenshot 2025-07-23 at 9.54.05 PM.png
      Screenshot 2025-07-23 at 9.54.29 PM.png

  •  2,479
    WebWizards replied

    Hi Atul,

    Thanks for reaching out. I noticed that the "How much" setting is currently set to "1", which is causing the product to be given away completely for free. 

    To set up a proper Buy 1 Get 1 Free offer, you should change the "How much" setting to "2". This way, when a customer adds 2 items to their cart, one of them will be given free. This is normal for how this rule works,

     

    Let me know if I can help,

    Kind regards,
    Stefan