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  Public Ticket #4435864
Manually created account missing fields
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  •  3
    John Adcox started the conversation

    Manually creating / manually created accounts not showing custom fields the front end registration form shows.

    Attached files:  screencapture-sourcc-snazzy-solutions-wp-admin-post-php-2025-08-28-14_02_39.png
      Screenshot 2025-08-28 at 2.00.57 PM.png
      Screenshot 2025-08-28 at 2.01.54 PM.png

  •  2,503
    WebWizards replied

    Hi John,

    Some of those fields, particularly file upload type fields like your resale certificate field, are only supported during the initial registration process. They don't support being added or modified later - they're essentially just a record of what the customer provided at signup but cannot be modified after. This is a current limitation of the system that we'd like to improve in future updates.

    If your goal is to have a field where you can store the resale certificate information, what I'd recommend is configuring it as a simple text field instead. Then you can manually copy and paste the URL into that field as needed.

     

    If you need more advanced functionality for file handling, you'd need a separate plugin for now. I think the free ACF (Advanced Custom Fields) plugin could handle this type of functionality.

    Kind regards,  
    Stefan

  •  3
    John Adcox replied

    Is there an automation we could connect that field upload to an ACF user profile field?